OS209: What Happens to the Midas Touch When it Comes to Customer Services?

Posted on January 17, 2019 by mailomg in M-11, Uncategorized // 0 Comments

Has your operations lost its focus on customer service… then this session is for you. Losing touch with our customers brings on a host of issues and problems that can be avoided when you focus on service levels and keeping everyone informed. This session will show you how to elevate customer services back into your operations in spite of downsizing, lay-off, etc. Instructor: Bernnie Hunter, Supervisor, Phillips 66

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“Thank you for making Mailcom happen each year! I had my annual review today and also got a pretty significant raise. This year my manager praised my efforts, ideas, and new procedures that I’ve implemented in our mail center. The majority of these have come from Mailcom sessions and conversations with other attendees. I know that I put in the work here, but you guys have given me access to people and tools that I didn’t know were available.”

— Jason Meekins, MDP, OSPC Farm Credit Bank of Texas

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— Michael K. Byrd, MBA, CPIM
University of Toledo

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— Garfield Morris, MCOM
The Ford Foundation

“Great opportunity to learn, grow and network with other industry professionals as well as learn about innovative new mailing products.”

— Austin Hurley, MCOM
Million Dollar Round Table

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