Mail Systems Management
The following sessions will be presented at MAILCOM 2024 Spring:
SESSION MS101
Mail Management 101: Sharpen Your Mail Expertise
In an industry that is continuously evolving and improving, it’s a daunting challenge to stay up to date on best practices. This session will cover the foundation of mailing, which includes classes of mail, processing categories, address requirements and more. Whether you are an expert or a novice, this program will empower you to build on your postal knowledge. Instructors: Christine Erna, Business Systems Consultant, Highmark Document Solutions and Mark Rheaume, Ricoh Digital Services
Wednesday, March 20 – Round Nine, 2:00-2:50pm
SESSION MS105
Mail Management for the New Manager
This session will focus on giving a new Mail Services Manager the information and tools needed to be successful. It will focus on basic mail and distribution knowledge and skills, Professional industry networking organizations, and the various certifications available to professionals in our industry.
Monday, March 18 – Round Two, 3:15-4:15pm
SESSION MS109
How to Optimize Your Mail Center Spend
Did you know that mail could account for more than 9% of a Fortune 500 company’s operating cost? In this session you will learn how to efficiently and effectively manage your mailroom workflows to ensure you stay within your budget. Topics to be covered include production schedules/efficiencies, quality control, mailpiece basics, working with your service provider, data processing issues and how to put it all together. Instructors: Christine Erna, Business Systems Consultant, Highmark Document Solutions and Mark Rheaume, Ricoh Digital Services
Tuesday, March 19 – Round Five, 3:00-4:00pm
SESSION MS203
Enterprise Postal Governance
Address Quality, Managing Move update, Total Postal Management, Return Mail Management. These are a few of the basic tasks associated with facilitating an enterprise postal governance process. Learn how to facilitate an Enterprise Postal Governance process within your organization to ensure having your finger on the pulse.
Wednesday, March 20 – Round Seven, 11:15-12:15pm
SESSION MS205
Address Quality Matters in Parcel Workflows Too!
Undeliverable and return mail in the eCommerce industry may be costing your organization millions of dollars a year. Many of these losses can be eliminated if you put the right solution in place. In this session, you will learn the financial impact of UAA and returns and which technologies and databases you should leverage to drive savings while simultaneously improving customer satisfaction and compliance. Instructor: Christine Erna, Business Systems Consultant, Highmark Document Solutions
Monday, March 18 – Round Three, 4:30-5:30pm
SESSION MS303
Mail Centers: An Integrated Facilities Management Component
Companies are looking for ways to reduce overall costs. Part of the efforts include consolidating management of services under one group or provider. Facilities Management (FM) is an area that has been outsourced for many years and is now expanding into many of the ‘soft’ and employee experience service offerings. Some FM providers are investing in growing these markets and utilizing cross functionally trained personnel to reduce overall operating costs for customers and clients. With the changing environment in a post pandemic world, coupled with the continued decline of inbound mail, companies are looking closer at their bottom line. Learn what companies are looking for to remain competitive in mail services. Instructor: Mark Loveridge, Managing Director, CBRE
Tuesday, March 19 – Round Four, 1:45-2:45pm
SESSION MS309
The Evolution and Revolution of Mail Services
Mail Services continue to evolve and often still is a ‘catch all’ for work that shouldn’t necessarily fall into the scope of services. How do you set up guardrails for your team as well as continue to support the business needs, without compromising either. Defining your scope of work is key, but also helps really set a path for your ongoing success. Mail centers are changing, evolving and in many ways, revolutionizing the way companies operate their business. We will look at ways to stay focused on your core duties – while also being able to expand where it makes sense, but also give you the tools to push back when necessary. Protect your team while continuing provide value add services that are within your scope and skill set for your organization. What functions may fall under the umbrella of Employee Experience, which should not, how do you pick and choose? The session will help you with your own strategic vision and being more deeply integrated into your organization. Instructor: Mark Loveridge, Managing Director, CBRE
Monday, March 18 – Round One, 2:00-3:00pm
