Advanced & Strategic Management
The following sessions will be presented at MAILCOM 2024 Spring:
SESSION AS301
Service Levels and Key Performance Indicators (KPI’s)
How do you manage your own team or vendor performance for the mail services or other supporting services? What tools do you have in place, what options are available to you as a leader and what makes the most sense for your organization. How do you determine what SLA’s should be and what KPI’s you should measure? What type of reporting do you have in place? How do you track the information you are gathering? The session will provide some simple guidelines and some sample service levels and KPI’s for you to consider for your organization. Instructor: Mark Loveridge, Managing Director, CBRE
Tuesday, March 19 – Round Six, 4:15-5:15pm
SESSION AS303
Virtual Team Building and Management Workshop
Working from home has become very common recently. Virtual workers can be found in almost all lines of work. With a global workforce you are provided with a cost effective and talented pool of employees to draw from. A virtual team provides a Follow the Sun production environment. Providing support to customers anywhere, anytime. Managing your employees all over the globe, or all over the state can be challenging. Instructors: Floyd Creecy, CMDSM, MDC, HeiTech Services and Barbara Fahy, MDC, ASOP, MSMA
Wednesday, March 20 – Round Seven, 11:15-12:15pm
SESSION AS305
Pandemic Learnings for Mail Centers
Mail Services was often deemed as a ‘back of house’ service that rarely in the spotlight unless something went missing. Mail went from almost an afterthought to the front line as most companies realized just how critical mail is to their business. The pandemic created some very unique and high priority needs to be addressed rapidly in order to keep companies operating. Now, with many companies having a more flexible work arrangement, the methods of mail and package deliveries continue to evolve. We will look at some of the challenges and solutions that are at the forefront of many businesses. We will look at some of the advantages and drawbacks to solutions that have been implemented, including the need to maintain the legal requirements of retaining documents. The session will share many of the lessons learned during the pandemic from multiple customers/clients as well as answer questions from the participants. Instructor: Mark Loveridge, Managing Director, CBRE
Monday, March 18 – Round Three, 4:30-5:30pm
SESSION AS309
Keys to Building Great Workplaces
An organization will only achieve its fullest potential when people are engaged and inspired to do their best work. Research shows highly engaged employees on average are 50% more likely to exceed expectations than the least engaged workers. Companies with highly engaged people outperform organizations with the most disengaged workers – by 54% in employee retention, 89% in customer satisfaction and by nearly 2 to 1 in financial performance. How do we create great workplaces that maximize our employee’s engagement and potential – and the potential of the larger organization? In this workshop we will explore recent research and explore 15 imperatives to build great work places that will inspire our people and help them achieved their fullest potential. Instructor: Wes Friesen, MBA, OSPC, EMCM, CMDSM, MCOM, MDC, President, Solomon Training & Development and George Fox University Instructor
Wednesday, March 20 – Round Eight, 1:00-1:50pm
SESSION AS401
Professional Certification: How to Earn a CMDSM, CMDSS, OSP and MDC Credentials
Are you ready to take your career to the next level? Certification is the key. The session begins with a brief discussion of the Mailpiece Design Consultant (MDC) certification program. It continues by outlining the process, including the requirements and procedures mail center managers or suppliers can follow to earn their professional credentials. This course is a must for those seeking to achieve the highest professional standard in the industry Certified Mail and Distribution Systems Manager, (CMDSM) and Certified Mail, Distribution Systems Supplier, (CMDSS) and the new Office Service Professionals Certification (OSPC). Presented by a panel of certified managers.
Monday, March 18 – Round Two, 3:15-4:15pm
