MAILCOM 2024 Agenda
MONDAY, September 30
8:00am-1:00pm MSMA – CMDSM/CMDSS Exam
8:00am-1:00pm MSMA – Mail Design Consultant Exam
8:00am-1:00pm MSMA – Professional Office Services Exam
12:00-6:00pm Conference Registration Hours
1:00-2:00pm Delegate Orientation & Workshop:
Getting the Most from Your Conference Attendance
2:00-3:00pm Seminars Round One:
MM101: Mail Management 101: Sharpen Your Mail Expertise
PO131: Postal Q&A Workshop/Roundtable
PD141: Importance of Mailpiece Design: Avoiding Costly Mistakes
LD111: Team Communication in the Workplace
GM151: Managing Today’s Challenges & Tomorrow’s Uncertainty
OS121: Mail Centers: An Integrated Facilities Management Component
3:15-4:15pm Seminars Round Two:
PO152: Address Quality Matters in Parcel Workflows Too
SS112: Mail & Parcel Screening: How Safe Are You?
LD122: Professional Certification: Earn CMDSM, CMDSS, OSP & MDC Credentials
AS102: Digital Mail: Real World Applications in Digitized Distribution
IW142: Mail Centers in Agile Work Environment
US172: Mailer Scorecard & Assessment: A Full-Service Mail Tool
4:30-5:30pm Seminars Round Three:
MM123: Tips & Tricks to Save on Postage
PD143: Managing Postal Lifecycle of Transactional Print & Mail
SS193: Who Protects Your Mail?
GM163: Virtual Team Building and Management Workshop
OS133: Customer Service 101
US183: Enterprise Payment System
5:30-6:30pm Welcoming Reception
TUESDAY, October 1
7:30am-5:00pm Conference Registration Hours
7:30-8:30am Continental Breakfast
8:45-10:00 Keynote Presentation:
Transforming Mailroom Operations: Innovations and Trends for 2024
Presented by: David VanDerEems, Senior Director, Innovation and April Petroski, Project Manager Specialist, Canon Business Process Services
10:00-11:00 Keynote Presentation:
Digital Hub: Align your Organization’s Digital Vision & Strategy
Present by: Matt Rodriguez, Solutions Engineer & Vaske Progri, VP of Development, EcoMail
11:00am-3:00pm Exhibition Hours
12:00-1:30pm Leadership Luncheon:
Optimizing Opportunities in USPS Mail Services
Presented by Margaret Pepe, Executive Director, Product Solutions, USPS
1:30-2:30pm Seminars Round Four:
MM264: Mail Management for the New Manager
SS294: The 3 S’s in Mail Security
LD214: Developing Future Leaders & Managers
AS254: Parcel Lockers: Solutions to Manage Incoming Packages & Mail
GM224: Best Practices in Government Mailer Management
OS204: Tracking and Accountability
2:45-3:45pm Seminars Round Five:
MM295: Claiming the Best Postage Rate to Save Time & Money
PD205: Enterprise Postal Governance
SS285: Mail Security: Is Your Organization at Risk?
LD255: Developing a Career Path to Improve and Develop …YOU!
OS225: Achieving Excellence in Customer Service
US215: Cost Savings Benefits of Informed Visibility & Secure Destruction
4:00-5:00pm Seminars Round Six:
PO216: Understanding Address Quality Reporting
PD226: Tips & Tricks for Reducing In-House Print & Mail Costs
AS266: The Evolution and Revolution of Mail Services
GM236: Effective Leadership in Government Mail Management
IW276: Women in Management Panel Discussion
US246: Utilizing Address Change, Informed Visibility & Secure Destruction for Business Decisions
5:30-7:00pm Gala Reception
Sponsored by Mail Systems Management Association
WEDNESDAY, October 2
7:30am-12:00pm Conference Registration Hours
7:30-8:30am Continental Breakfast
8:45-10:00am Keynote Presentation:
Building Consumer Trust in the Mail
Presented by: Senny Boone, Senior Vice President, Association of National Advertisers
10:15-11:15am Seminars Round Seven:
MM307: Building & Maintaining a Postal Program
PO377: Full-Service Mailer Scorecard: How to Avoid Paying Penalties
SS327: Understanding the Need for Mail/Parcel Screening
AS317: Service Level Agreements and Key Performance Indicators
GM357: Designing and Developing Work Processes
OS337: Creating an Office Services User’s Guide
11:00am-2:00pm Exhibition Hours
12:00-1:30pm Luncheon Keynote:
Elevate Print Marketing with Omnichannel Strategy
Presented by: Morgan DiGiorgio, SVP Sales & Marketing, DirectMail2.0
1:30-2:20pm Seminars Round Eight:
MM408: How to Optimize Your Mail Center Spend
PO418: The In’s and Out’s of Informed Delivery
PD378: Outsourcing Your Print Production
LD348: A Philosophy in Employee Management
IW418: College & University Roundtable
OS428: Professionalism in Office Service Operations
2:30-3:20pm Seminars Round Nine:
PD409: Best Practices of High Performing Print Shops
SS379: Violence in the Workplace
LD399: Developing Emerging Leaders
GM319: Government Mail/Distribution Operations Roundtable
IW339: Career Transitions: What We All Need to Know & Remember
US349: Customer Data: Your Greatest Tool or Hindrance?
3:30pm Post Conference Wrap Up
* Subject to change
