Office Services Management
The following sessions will be presented at MAILCOM 2026:
SESSION OS114
Basic Training for New Managers & Supervisors
Are you a new manager or team leader, then this session is perfect for you. This session will provide you with tools and resources to help new leaders succeed in their role. In addition to practical strategies for handling common workplace challenges, you will also learn about effective communication techniques, ways to motivate your team, and tips for managing time and priorities, all designed to build your confidence as you embark on your leadership journey.
Monday, September 28, 2026 – Round One, 2:00-3:00 pm
SESSION OS125
Customer Service 101
Providing exceptional customer service is a cornerstone of organizational success. This course is designed to equip participants with the skills and strategies necessary to foster positive relationships with customers, effectively manage challenging situations, and enhance communication capabilities. Through engaging discussions and practical exercises, attendees will learn how to anticipate and respond to customer needs while maintaining professionalism and empathy. Whether handling difficult interactions or building lasting rapport, this session offers invaluable insights for improving customer service outcomes and strengthening client trust.
Monday, September 28, 2026 – Round Two, 3:15-4:15pm
SESSION OS248
Outsourcing Contract Services Workshop
This workshop offers a comprehensive exploration of outsourcing contract services within the context of customer retention and operational efficiency. Participants will learn how outsourcing contract services can serve as a strategic approach to monitoring and addressing early signs. The session will cover best practices for selecting outsourcing partners, setting service level agreements, and ensuring data accuracy, all while maintaining strong customer relationships. Attendees will also gain practical insights into leveraging outsourced solutions to identify, address, and prevent customer attrition, ultimately supporting business growth and continuity.
Tuesday, September 29, 2026 – Round Four, 1:30-2:30pm
SESSION OS257
Creating an Office Services User’s Guide
Clear communication and standardized procedures are the backbone of efficient operations. This session is designed for office service managers, mail center supervisors, and administrative professionals eager to elevate their organization’s service delivery. Participants will learn the importance of developing a comprehensive Office Services User’s Guide—a critical tool for communicating available services, expectations, and operating standards to every employee. Key topics include identifying core mail and delivery services, establishing measurable service standards, and crafting clear standard operating procedures. The session will provide step-by-step strategies for creating, maintaining, and distributing an operations guide tailored to your organization’s unique needs. Whether you are starting from scratch or seeking to revise an existing manual, this session will equip you with the knowledge and tools to produce a resource that boosts productivity, reduces confusion, and supports a culture of excellence across your office services team.
Tuesday, September 29, 2026 – Round Five, 2:45-3:45pm
SESSION OS386
Professionalism in Office Service Operations
Are you responsible for managing a professional office services center or mailroom? This course addresses best practices for handling logistics inquiries from colleagues and navigating the complexities of office service operations. Topics include effective communication, workflow management, and solutions for common logistical challenges.
Wednesday, September 30, 2026 – Round Eight, 1:30-2:20pm
