Education & Training

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Empower Your Organization: Expert-Led Sessions Give You The Knowledge To Succeed

MAILCOM offers a wide variety of seminars and workshops on all aspects of mail communications and distribution. Sessions are grouped into educational tracks and run throughout the conference, enabling attendees to attend sessions in different tracks.

All course materials are included in the registration fee. Session postings for each track are made several months before each conference and listed under sessions.

Education tracks and subjects include:


NEW IN ’23! Vendor Customer Forums

Connect with fellow customers of industry vendors in these customer-led workshops. Meet other users and learn how to maximize products and services from: + Bell & Howell; + BlueCrest; + Pitney Bowes; + Quadient; + United Parcel Service; + U.S. Postal Service; and more.


NEW IN ’23! Postal Affairs Management Track

Working in partnership with the U.S. Postal Service is the goal of all commercial and non-profit mailers. By communicating postal policies/programs internally, mailers maximize postal programs and services. These sessions are led by veteran postal affairs managers and give the framework and detail to managing postal relations, dealing with the USPS, and setting goals for the department.


Mail Systems Management

The core courses every mail manager needs — including budgeting and operations management — are featured in this track of seminars. Mail center design, operational best practices, quality control, service measurement, marketing within the organization, and many other issues are detailed.


Direct Mail Management

Direct mail continues to be one of the most effective marketing channels — especially when it is part of omnichannel integration. Combined with the internet and digital marketing, direct mail produces big ROI for mailers. The latest U.S. Postal Service direct mail initiatives and regulations are featured along with direct mail manager presentations.


Postal Mail Management

The latest postal rates, regulations, and management strategies are presented by industry and postal officials. Areas of focus include: new postal regulations; how to cut postage costs; leveraging IMB, designing mail for savings; eDocs & PostalOne; and more.


Full Service/Mailer’s Scorecard

The Postal Service is assessing monthly financial penalties on mailers whose Full Service automation mailings fall below standards. These seminars give you the nuts and bolts on Intelligent Mail Full Service, the Mailer’s Scorecard, and penalty assessments if your mailings fail to meet standards — and how to avoid paying penalties on your mailings.


Leadership/Staff Development

These sessions — some of the most popular at MAILCOM — show you how to be a more effective leader and team builder. Leadership starts with you and these sessions will show you the secrets of leadership; how to build teams; best practices of great leaders; how to manage diversity; and staff development.


Printing & Digital Document Management

The latest technology and strategies for printing and processing mail are featured in these seminars. You will also identify key technology and work process benchmarks for document production. Expert insights provided on new technology; digital printing; transactional mail; workflow management; quality control; paper/envelope issues; and system design.


Statement & Customer Communications Management

The latest strategies and technology for printed and digital customer communications processing and distribution are featured in these seminars. Billing, remittance processing, and mailing are reviewed. Document workflow, process streamlining, and production management are detailed by CCM experts and end-users in these presentations.


Incoming/Inter-office/Remittance Mail

Operational strategies for managing inbound mail and distribution are featured, including digital mail options and remittance processing. Improving service to internal (and external) customers is outlined in these sessions.


College & University Management

These seminars show you how the experts manage campus mail services in the education environment. Top C&U professionals discuss cross training staff; student resources; managing Contract Postal Units; measuring performance; improving productivity; cost cutting ideas; eco-friendly management; and overcoming challenges.


Address/Data Management

These sessions detail the systems, tools, and strategies for managing your mailing addresses and database in compliance with Postal Service requirements. You will learn how to improve address quality; correct addresses; maximize vendors; stop undeliverable mail; and more.


Government Mail Management

The unique challenges and opportunities for government mail managers are discussed in this track of seminars. These sessions show you how to: enhance staff training; develop compliant security; cope with budget constraints; re-engineer government print-mail operations; comply with federal regulations; and identify best practices.


Security 2023

These expert-led seminars show you how to secure your facility and protect your employees. You will learn new security strategies; how to identify threats; security technology; mail screening best practices; disaster recovery; facilities security; and safety issues. You can earn Security 2023 management certificate upon completion of this sessions.


International Mail

These seminars detail international mail standards and options available for cost-effective distribution. Addressing challenges, postal regulations, terminal dues and other subjects are covered.


Fulfillment with USPS

Using the U.S. Postal Service as your primary delivery service is a smart move. No one can get your product to customers like the USPS. The latest methods and technology for processing shipments and the latest USPS initiatives for fulfillment managers are featured.


Professional Development

These sessions detail the various professional certification programs and their requirements. MCOM Certification, CMDSM Certification, CMDSS Certification will be reviewed as well as networking strategies, effective communication techniques, and professional opportunities.


USPS Training Workshops

These sessions provide in-depth training on all things postal. Workshops are designed to help the mailer understand how to take advantage of Full Service, Seamless Acceptance, Informed Visibility and many other programs.


Shipping & Distribution

These sessions detail real-life solutions in shipping and distribution, with a constant eye on the most efficient and cost-effective solutions for particular situations.


Production Inkjet Printing

These session focus on production inkjet printing in high-volume mail operations.


Strategic Management

These sessions are designed to help managers develop short and long-term solutions for managing the people, processes, and technology of mail and distribution.