Office Services Management
The following sessions will be presented at MAILCOM 2024 Spring:
SESSION OS109
Critical Steps When Implementing Your Digital Mailroom
This session will cover the critical steps for implementing or updating your digital mailroom. Join Jessica Jordan and your fellow delegates as she details the selection process, goals, project management, corporate adoption and more for implementing digital automation. She will share the actual real life lessons learned during their implementation and share recommendations to help your organization. Instructor: Jessica Jordan, Manager of Corporate Services, Security Services Federal Credit Union
Monday, March 18 – Round One, 2:00-3:00pm
SESSION OS201
Customer Service 101
Customer retention and producing satisfied customers should be the focus of any company or organization. This session will take an in-depth review of the various types of customers and how you can better serve each type and improve your internal service in the process. Instructor: Michael Turner Sr., Supervisor, Incoming Mail & Corporate Imaging, Blue Cross and Blue Shield of Kansas
Wednesday, March 20 – Round Seven, 11:15-12:15pm
SESSION OS203
Keys to Maximizing Your Effectiveness
We all desire to be more effective and successful at work and in our personal lives. In this presentation we will learn tried and proven methods to be more effective as leaders, workers and individuals – and learn how to help others be more effective too! Come and learn tips to improve the communication, relationships and performance of you and your team. We’ll be pulling wisdom from the bestselling business book of all-time (Dr. Covey’s “Seven Habits of Highly Effective People”) and from other leading edge research and writings. Instructor: Wes Friesen, MBA, OSPC, EMCM, CMDSM, MCOM, MDC, President, Solomon Training & Development and George Fox University Instructor
Tuesday, March 19 – Round Six, 4:15-5:15pm
SESSION OS205
Professionalism in Office Service Operations
Professionalism: How it Affects Your Career and Success — This session will review in depth the do’s and don’ts of presenting yourself to be successful in today’s business world. The materials go far beyond appearance to provide insight into elements we are all judged upon each day to include business etiquette, accountability, integrity and more.
Tuesday, March 19 – Round Four, 1:45-2:45pm
SESSION OS209
Team Communication in the Workplace
Because work has become so complex, no-one person has all the skills or knowledge to achieve all that we want to accomplish. As a result, interdisciplinary teams have become required in many fields. There is even a science in how to manage and communicate with teams, and processes that make collaborations more efficient and successful. Has this changed as Teams work remotely during the Pandemic? This session will share the Six Things that Functional Teams do well including Clear Communication, Conflict Resolution and Setting Clear Goals. Presented by Barbara Fahy, MDC, OSPC, Managing Director, AOSP
Wednesday, March 20 – Round Eight, 1:00-1:50pm
SESSION OS301
Women in Management Panel Discussion
Come hear leading women in management positions discuss the unique challenges women face in senior positions. First offered in the early 1990’s when women were just reaching the glass ceiling, this presentation is a popular networking venue as well as an excellent opportunity for you will meet and hear from leading women in mail management. Instructor: Panel Presentation
Monday, March 18 – Round Three, 4:30-5:30pm
