Has your operations lost its focus on customer service… then this session is for you. Losing touch with our customers brings on a host of issues and problems that can be avoided when you focus on service levels and keeping everyone informed. This session will show you how to elevate customer services back into your operations in spite of downsizing, lay-off, etc. Instructor: Bernnie Hunter, Supervisor, Phillips 66
For other session tracks, see list at left.