LD109: Manage Up: Train Your Boss for Greater Operational Success

The majority of mail service professionals work for a boss who does not have a background in mail. Bosses wonder, “What’s so hard about mail? Why do we get complaints? Why can’t mail pay for itself, or can it? Is mail really a profession that requires training and development … it’s just the mail?” Come and learn how to educate/train your boss and the importance of getting their buy-in. Learn techniques to get what you need when the person paying for it doesn’t understand the business. Understand what you have in common with your boss: “manage stuff”, “leading people”, “protecting & applying assets ($)”, “accomplishing the mission” and their importance. Instructor: Brian Manthe, Director of Business Services, University of Pennsylvania

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