MAILCOM 2026 AGENDA
Click for the MAILCOM 2026 Agenda PDF
MONDAY, September 28
Professional Certification Review & Exams
8:00am-1:00pm MSMA – CMDSM/CMDSS Exam
8:00am-1:00pm MSMA – Mail Design Consultant Exam
8:00am-1:00pm MSMA – Professional Office Services Exam
12:00-6:00pm Conference Registration Hours
1:00-2:00pm Delegate Orientation & Workshop: Getting the Most from Your Conference Attendance
2:00-3:00pm Seminars Round One:
MM110: Tips & Tricks to Save on Postage
PT112: Best Practices of High Performing Print Shops
PM118: Postal Issues and Answers: Town Hall Discussion
LD115: Dealing with Difficult Behaviors
US111: Enterprise Postal Governance
OS114: Basic Training for New Managers & Supervisors
3:15-4:15pm Seminars Round Two:
PT127: Using the Power of AI to Enhance Digital Mail Opportunities
PM120: Postal Mail Management for Small Business Mailer
OS125: Customer Service 101
GM122: Government Mail/Distribution Operations Roundtable
SS121: Mail & Parcel Screening: How Safe Are You?
DD126: Optimizing Mail & Package Services
4:30-5:30pm Seminars Round Three:
MM138: Mail Management 101: Optimize Your Mail Center Spend
LD130: Elevating Your Management Skills from Good to Great
AS135: Mail Tracking Isn’t About Tracking: It’s About Control
US132: Why Address Management Is So Valuable
GM133: Government Mail Security: Checklist for Success
SS139: Sustainability, Security, and Speed: 3 Pillars of the Future of Mail
6:00-8:00pm MSMA 45th Anniversary Reception
Sponsored by MSMA
TUESDAY, September 29
7:30am-5:00pm Conference Registration Hours
7:30-8:30am Continental Breakfast
8:45-10:15 AM Keynote Presentation: Amber McReynolds, Chairwoman, U.S. Postal Service Board of Governors
10:30-11:30 AM Keynote Presentation: Bringing AI and ML in Your Mailroom — presented by Sally Pfabe, Vice President, Business Development, Management Resource Services and Jeff Coleman, President and CEO, PendulumTyde
11:00am-3:00pm Exhibition Hours
12:00-1:30pm Luncheon & Keynote: A Look into the Future of the U.S. Postal Service — presented by Kathleen Siviter, CAE, Executive Director, Alliance of Nonprofit Mailers
1:30-2:30pm Seminars Round Four:
PM246: Saving Money With Informed Delivery
LD241: Developing a Career Path to Improve and Develop …YOU!
AS240: Real Accountability Without Fear: Modern Approach Building Trust, Ownership & High Performance
OS248: Outsourcing Contract Services Workshop
SS245: Understanding the Need for Mail/Parcel Screening
DD244: Insights on Today’s Supply Chain Management
2:45-3:45pm Seminars Round Five:
MM251: Postage Optimization Strategies in Today’s Mail Industry
PT258: Steps to Begin your Digital Mailroom Journey
AS255: Mastering Transactional Mail Operations for Success
US259: Invoicing Business Reply Electronically
OS257: Creating an Office Services User’s Guide
DD250: Intelligent Parcel Lockers: Optimizing Package & Mail Mngt.
4:00-5:00pm Seminars Round Six:
PT265: Outsourcing Your Print Production
PM266: Mailing Requirements: Pricing, Prep and Processes
LD268: Leadership That Unites: Bridging Generations in the Workplace
US264: Using Address Change Service, Informed Visibility and Secure Destruction for Business Decisions
GM260: Best Practices in Government Mail Management
SS262: Transitioning from No Screening to Full Screening: What is Right for Your Organization?
5:30-7:00pm MAILCOM After Dark
WEDNESDAY, September 30
7:30am-12:00pm Conference Registration Hours
7:30-8:30am Continental Breakfast
8:30-9:30am Keynote Presentation: The Future of Mail: It’s Not What You Think — presented by Dave Lewis, Founder & Chief Industry Officer, SnailWorks
9:45-10:45 am Keynote Presentation: Building Resilient Operations: Management Strategies for 2027 & Beyond — Mitch Hungerpiller, Chief Technology Officer, Return Mail, Inc.
11:00-12:00 pm Seminars Round Seven:
MM375: Building & Maintaining a Postal Program
AS377: Agile in the Mailroom: Applying Proven IT Efficiencies to Boost Ops
US370: Cost Saving Benefits of Informed Visibility & Secure Destruction
GM373: Accountability in the Workplace
SS376: Mail Safety & Security Town Hall
DD371: Solutions to Manage Incoming Packages and Mail
11:00am-2:00pm Exhibition Hours
12:00-1:30pm Keynote Luncheon: Redefining Customer Value by Going Digital — presented by James Keough, Chief Revenue Officer, Sole Solutions Inc.
1:30-2:20pm Seminars Round Eight:
MM383: Mail Center YOGA: Achieving Operational Balance, Efficiency, and Value
PM382: Are You Eligible for Non-Profit Discounts?
US385: USPS Promotions: Maximize Savings & Innovation Your Mailing Strategy
OS386: Professionalism in Office Service Operations
GM388: Recognizing Employee Excellence
2:30-3:20pm Seminars Round Nine:
PT394: Digital Mail: Real World Applications in Digitized Distribution
PM395: Address Quality – Customer Data – Quality Reporting
LD393: Top 10 Game Changers Required for Career Success
AS398: Building a High-Performance Mail System
DD399: Parcel Shipping Technology Roundtable
3:30pm Post Conference Wrap Up
