LD109: Manage Up: Train Your Boss for Greater Operational Success
The majority of mail service professionals work for a boss who does not have a background in mail. Bosses wonder, “What’s so hard about mail? Why do we get [...]
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LD201: Leadership: Moving Forward
Positive leadership is conveying the idea that there is always a way to move the organization forward. It is so important because that is what we look to leaders to figure [...]
LD205: Can You Discipline Without Punishment?
Motivating and correcting team members, without using fear or punishment is a key skill set in developing a self-motivated, punctual, productive team. Instructor: Thad [...]
LD209: Cultivating Skills to Grow as an Informal Leader
Many people are looked to as leaders within a company or department even if they aren’t officially part of the management team. Encouraging employees to learn a [...]
LD303: Customer Support = Customer Care
It doesn’t matter how great your technology solutions are if you can’t help your customers use them. Providing excellent customer support for technology products [...]
LD308: Developing Leadership Skills from Within
Today’s business leaders influence employee’s decisions and assist them in reaching their goals. Rather than direct and dictate, they inspire and motivate. Come [...]
LD402: A Philosophy in Employee Management
Join author Nick Staffieri as he shares his 30 years of knowledge and experience in managing employee relationships. Learn how to build great relationships with employees by [...]
LD404: Leadership and Management Success at Every Level
An interactive journey into the heart of leadership where you will learn it’s OK to have a little fun at work. You will learn how to establish an internal mentoring program [...]
LD409: Moving from Manager to Leader
You know the basics now learn how to take your operation to the next level. In today’s world the bar is constantly being raised and it requires an advanced understanding in [...]
LD501: Getting Comfortable in Public Speaking Situations
Fear of speaking in public is very common. Whether it is a simple presentation to fellow employees or a speech given to a large gathering at a conference, tips for being more [...]