MAILCOM 2020 Agenda

MONDAY, MARCH 30, 2020

Professional Certification Review & Exams:
7:00am-1:00pm MSMA – CMDSM/CMDSS Exam
7:00am-1:00pm MSMA – Mail Design Consultant Exam
7:00am-1:00pm MSMA – Professional Office Services Exam

12:00-6:00pm Conference Registration Hours
1:00-2:00pm Delegate Orientation & Conference Kickoff

2:00-3:00pm Seminars Round One:

PM111: Seamless Acceptance
LD115: Leadership 101
DM118: Address Quality & Data Management Workshop
US112: Informed Delivery 101: Getting Started
PT114: Tip & Tricks for Reducing Costs In-House Print & Mail Costs
PD113: Professional Certifications: How to Earn a CMDSM, CMDSS, OSP and MDC Certification
OS119: Customer Service Roundtable Workshop
GM110: Federal Government Mail Management
CU117: Benchmarking Your College/University Mail/Delivery Operations

3:15-4:15pm Seminars Round Two:

MS120: Mail Management by the Numbers
LD124: Leadership and Management Success at Every Level
DM123: Mail Does Work!
US125: USPS Forms: How To Manage Them Like a Pro
SS122: Security Programs: Under “Normal” and “Not-so-Normal” Conditions
PD121: The Power of Networking
OS128: Managing a Successful Outsourcing Partnership
PS126: Taking the Mystery Out of International Mailing
EM126: Designing Today’s Operation Centers for the Agile Workplace

4:30-5:30pm Seminars Round Three:

MS135: Diary of a New Mail Manager
PM130: Are You Claiming the Best Postage Rate?
PT132: Best Practices of High Performing Print Shops
SS238: Security Forum: Essential Training Requirements for Mail Center and Admin Personnel
GM131: Philosophy in Employee Management
PS133: Parcel Lockers: Designing a Solution to Manage Incoming Packages & Mail
EM234: The Art of Retaining Good People
CU136: College & University Roundtable\Workshop

6:00-7:30pm Opening Reception Exhibition Hall

Tuesday, March 31, 2020

7:00am-5:00pm Conference Registration Hours
7:30-8:45am Continental Breakfast
8:45-9:45am Keynote Presentation: To Be Announced
10:00-4:00pm Exhibition Hours
10:00-11:00am Exhibition Hall Activities

11:00-12:00pm Seminars Round Four:

MS242: Mail 101: Sharpen Your Mail Expertise
PM244: Undocumented Mail Pieces
LD248: Caring Environments = Employee Satisfaction
US249: Putting Informed Delivery Data to Work Strengthening Your Mailing Lists
PT240: Print & Postage Trade Secrets that Save Big Bucks
SS247: Mail & Distribution Operations: Easiest Portal for Terrorism
PD246: Is Poor Communications Destroying Your Career?
OS243: What Happens to the Midas Touch When it Comes to Customer Services?
GM245: Government Mail Operations Workshop
PS241: Mail & Package Distribution Strategies

12:00-1:00pm Annual Awards Luncheon (Buffet)

1:15-2:15pm Workshop Presentations:

WK100: Supercharging Election Mail with Informed Visibility and Informed Delivery
WK200: The Future of Mail & Distribution Centers: Using Technology to Meet Increasing Package & Mail Delivery Services
WK300: The Letters that Changed My Life

2:30-3:30pm Seminars Round Five:

PM257: Open Microphone: Periodical Q&A Roundtable
LD250: Developing Leadership Skills from Within
DM254: Understanding Address Quality Reporting
US251: Full Service & Mailer’s Scorecard
PT259: Thinking about Outsourcing your Print Production?
SS253: Who Protects Your Mail?
PD255: Moving from Manager to Leader
PS258: Int’l Mail: Requirements for Capturing & Printing Foreign Addresses
EM250: Management Strategies for the Next Millennium
CU252: Package Tracking, Accountability & Productivity

3:40-4:40pm Seminars Round Six:

MS268: Dealing With Today’s Challenges in Mail Management
PM266: Military Mail the Postal Service and You
LD261: Be the Boss Everyone Wants to Work With
DM262: Importance of Mailpiece Design
PT263: Using Customer Communication Management Tools to Improve
Inbound Mail Processing
SS260: Mail & Parcel Screening Workshop: How Safe Are You?
OS264: Professionalism in Office Service Operations
GM267: Government Mail Security Plans: A Checklist Review
EM261: When Disaster Strikes: Are You Prepared?
CU265: Multi-Generational Workforce Management

4:50-5:50pm Seminars Round Seven:

MS277: How to Optimize Your Mail Center Spend
DM270: Choosing the Best Move Update Method for Your Mail
US276: Rules & Regulations for First Class Bulk, Periodical & Standard Mail
PD278: Cultivating Skills to Grow as an Informal Leader
OS275: Creating a Office Services User’s Guide
GM279: What is Your Voice in the Company? Community vs. Global
PS272: Developing Mail/Parcel Screening & Emergency Response Protocols
EM273: Business Continuity Planning
CU271: Managing Through Transition

WEDNESDAY, APRIL 1, 2020

7:00am-4:00pm Conference Registration Hours
7:30-8:30am Continental Breakfast
9:00-2:00pm Exhibition Hours

8:15-9:15am Seminars Round Eight:

MS386: Roadmap to Turn Your Mail Center into a Corporate Necessity!
LD382: Setting Expectations With Your Team
DM389: The Easiest Way to Save
US384: Using Informed Delivery on Direct Mail Campaigns: A Real Game Changer
SS381: Combating Today’s Violence in the Workplace
PD380: What is Your Temperature in Building Relationships?
GM383: Importance of Corporate & Personal Business Ethics
PS387: E-commerce Fulfillment & Shipping
EM385: Change the Culture Or Fail!

9:30-10:30am Workshop Presentations:

WK400: 2020 Vision into the Future of Mail
WK500: The Impact of the UPU Agreement on U.S. International Mail
WK600: Getting Millennials to Engage With Mail

10:45-11:45am Seminars Round Nine:

PM398: Enterprise Payment System
LD397: Managing With Carrots: Ideas to Motivate
DM391: Customer Data: Your Greatest Tool or Hindrance?
PT395: Print Tips for Marketing to the Baby Boomers
SS394: Determining Mail Threat Vulnerability and Risks
in Your Mail/Distribution Centers
PD399: Personal Productivity & Time Management: Getting the Most
Out of Your Day
OS396: Workplace Trends
EM392: New Standards in Facility Management & Security
CU390: Service Levels and Key Performance Indicators (KPI’s)

11:45-12:15pm Exhibit Hall Activities
12:30-2:00pm Luncheon Keynote Presentation: To Be Announced

2:00-3:00pm Seminars Round Ten:

MS401: Building & Maintaining a Postal Program
PM415: Enterprise Postal Governance
US413: Informed Visibility: Knowing Where Your Mail Is
PT417: Digital Mail: Real World Applications in Digitized Distribution
OS401: Project Management: 5 Steps to Success
GM414: Understanding the Continuing Need for Mail/Parcel Screening
PS400: eInduction: Simplifying Drop Shipping
CU408: Best Practices in College & University Mail Management

3:00pm Final Salute