Office & Customer Service Management
The following sessions will be presented at MAILCOM 2024 Fall:
SESSION OS121:
Mail Centers: An Integrated Facilities Management Component
I am sure you have never had your management come to you to reduce your costs… right? Most companies are looking for ways to reduce overall costs. Companies are focused on their core business operation and often mail services fall outside of their core business. If mail is outsourced, some are looking to consolidate providers. Facilities Management (FM) is an area that has been outsourced for many years and is now expanding into many of the business services along with the employee experience scope of work. Learn what companies are doing to remain competitive by breaking down silo operations and working more with a cross functional team. What does that mean for you? Come learn what Integrated Facilities Management (IFM) is and how it continues to change how companies approach mail services.
Monday, Sept. 30, 2024 – Round One, 2:00-3:00pm
SESSION OS133:
Customer Service 101
Customer retention and producing satisfied customers should be the focus of any company or organization. This session will take an in-depth review of the various types of customers and how you can better serve each type and improve your internal service in the process.
Monday, Sept. 30, 2024 – Round Three, 4:30-5:30pm
SESSION OS204:
Tracking and Accountability
Tracking and accountability are important aspects of any organization’s success. By tracking employee performance, companies can identify areas for improvement and ensure that employees are meeting their goals. In this session, you will learn how you can increase accountability and productivity of your employees by using tracking technology and other accountability methods. Today all companies must maintain efficiency and accountability of workflow and staff and it’s easier than you think.
Tuesday, Oct. 1, 2024 – Round Four, 1:30-2:30pm
SESSION OS225:
Achieving Excellence in Customer Service
Assess your current customer service and find out how to make it even better. Review best practices of other companies and discover what made them successful!
Tuesday, Oct. 1, 2024 – Round Five, 2:45-3:45pm
SESSION OS337:
Creating an Office Services User’s Guide
One of the most difficult challenges any operation faces is communicating to the company what services are provided and a service standard for each. Developing and publishing a Standard Operating Procedures manual for mail and delivery services is critical to its success and to ensure that every employee has a document of services rendered. It also benefits in the training process of new employees to learn how things are done and how to operate all the equipment located in the operation center. If you have ever considered or are looking at creating an operations guide, then this session is for you.
Wednesday, Oct 2, 2024 – Round Seven, 10:15-11:15am
SESSION OS428:
Professionalism in Office Service Operations
This session will review and discuss the dos and don’ts of presenting yourself to be successful in today’s business world. The materials go far beyond appearance to provide insight into elements we are all judged upon each day to include business etiquette, accountability, integrity and more. Come and learn how professionalism effects your career and directly effects your success.
Wednesday, Oct. 2, 2024 – Round Eight, 1:30-2:20 pm
