East Tennessee State University has been a leader and innovator in the area of mail delivery at higher education mail centers. ETSU has worked very closely with its business partner Telezygology Inc. to come up with innovative technologies to provide the total solution to the mail delivery problem many institutions around the country are struggling to solve. ETSU was able to remove all 8,700 traditional style mailboxes and replace it with its one of a kind smart mailbox system reducing the square footage required by over 90 percent. The presentation will discuss the many advantages of the smart mailboxes over the traditional type mailboxes. Areas covered will include 24/7 access, reduced processing time, elimination of mail delivery errors and lost mail, and manpower savings. This new system provides integration between the smart mailboxes, smart lockers, smart mailroom and its mobile app. At a time when every mail center is facing the issues of reducing space, cutting costs and personnel issues, this solution addresses these issues while increasing efficiency and customer service. This solution addresses the issues of mail that is too large to go into the lockers or mailboxes, disposition of undeliverable mail such as return to sender and forwarded mail. Another area covered is the way the system significantly reduces the mail in the mail center and the area needed to store the mail. Instructor: Don McCarty, Director, Postal, Passports & Printing, East Tennessee State University
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