College/University & Non Profit Mail Management

The following courses will be presented at MAILCOM Las Vegas:


Service Levels and Key Performance Indicators (KPI’s)

How do you manage your own or vendor performance for the mail services or support services? What tools do you have in place, what options are available to you as a leader and what makes the most sense for your organization. How do you determine what Service Levels should be and what Key Performance Indicators (KPI’s) you should measure? What type of reporting do you have in place? How do you track the information you are gathering? The session will provide some simple guidelines and some sample service levels and KPI’s for you to consider for your organization.

Monday, September 24, 2018 – Round Two, 3:30-4:30pm


Building Your College & University Mail Center’s Brand

Join your fellow College & University mail professionals to learn strategies and tactics necessary to help you increase the success of your mail operations. Learn how to reduce costs while the same time offering more services. Discover simple techniques for marketing your services to ensure your campus customers know the services provided.

Wednesday, September 26, 2018 – Round Eight, 10:50-11:50am


How to Excel and Thrive in Today’s Changing Workplace

Finding your place and understanding your role in today’s workplace is not easy. Being able to thrive and excel are even more difficult, this session with present techniques and suggestions to allow you to thrive in your work environment.

Wednesday, September 26, 2018 – Round Seven, 9:40-10:40am


Managing a Multi-Generational Workforce

We all deal with multiple generations in the workforce. Today’s logistics industry (printing, mailing and shipping) is made up of members of every generation, each of whom are influenced and empowered by different motives and different styles of management. In some cases the generations use the English language in different ways. Even from a peer-to-peer perspective, working with various generations poses many challenges. Join this fun, open discussion on understanding the generations and how to manage and operate effectively in the new millennium of today’s workforce.

Wednesday, September 26, 2018 – Round Nine, 12:15-1:15pm


Best Practices in College & University Mail Management

Join your fellow mail center managers and learn how to leverage today’s technology to improve service and reduce costs. From data collection to mail & parcel delivery see how by partnering with USPS you can deliver first class service to all your customers.

Tuesday, September 25, 2018 – Round Five, 2:45-3:45pm


College & University Roundtable/Workshop

Come join this panel of industry veterans as they share with you their secrets for saving money and improving departmental services. Learn how the communications you provide to your campus community is critical to your department s success and see the benefits of developing and establishing training seminars & workshops for your customers.

Wednesday, September 26, 2018 – Round Ten, 1:30-2:30pm