College/University & Non Profit Mail Management
The following courses will be presented at MAILCOM Las Vegas:
Excellent Customer Service: Who You Gonna Call?
Define the last time you received truly great customer service? Does quality customer service exist anymore? This discussion will examine Customer Service as a global exercise. What we encounter every day now, how we arrived at this level of or lack of customer service and how to improve it to stellar levels at our own sites and within our operations, with or without support. “Please hold”. I know you want to speak to a representative but I am sure I can help you. Let’s create positive solutions together.
Monday, October 2, 2017 – Round One, 2:15-3:15 pm
Managing Change in a Constantly Changing World
Change happens all around us. Understanding how to manage change within your organization can help you and your teams to successfully overcome the challenges of transition. This session will engage participants in interactive discussion to walk through change you may be facing today and tomorrow.
Monday, October 2, 2017 – Round Two, 3:30-4:30 pm
Issues In Printing & Mailing In Colleges/Universities
This roundtable reviews the technologies and strategies being used in the College & University environment to print and process mail with an eye on saving money and improving processes.
Tuesday, October 3, 2017 – Round Four, 10:15-11:15 am
How to Unify Your Campus Logistics & Processes
This workshop will address the many tools and features tracking systems offer in order to manage the logistics across a corporate, government or university campus. There are many challenges of automating any supply chain. Increasing purchase order/package volumes, misrouted items, lack of accountability, many supply and shipment requests, high call volume and more frequent delivery expectations are just a few of the common challenges a supply chain might face. Learn how your company can utilize built-in tools, such as service request forms, dispatch screen, and client service portal within a tracking system to automate their entire supply chain.
Tuesday, October 3, 2017 – Round Five, 11:30-12:30 pm
Challenges In Managing The College & University Mail Center
Come and join your colleagues and share war stories about running mail, distribution and support services departments in colleges and universities. This course will offer answers on topics that include selecting equipment, installing work measurements, managing staff and overcoming space restrictions.
Wednesday, October 4, 2017 – Round Ten, 12:15-1:15 pm
College & University Workshop: Issues & Answers
Come join this panel of industry veterans as they share with you their secrets for saving money and improving departmental services. Learn how the communications you provide to your campus community is critical to your department’s success and see the benefits of developing and establishing training seminars & workshops for your customers.
Wednesday, October 4, 2017 – Round Eleven, 1:30-2:30 pm