Professional Development Seminars

The following seminars will be presented at MAILCOM ’18, April 9-11, 2018 at the Pennsylvania Convention Center in Philadelphia:


Industry Certifications: It’s Your Career


Are you considering going after a professional certification to increase your knowledge and enhance your career potential? Then this session is for you, as it will provide detailed information on the various mailing industry certifications programs available, the cost and how to apply/get started on earning one. Included will be a review of the application process for each and how to track industry points that may have to be earned in order to apply. And once certified, what then? Come and learn how to leverage this knowledge. Instructor: Betsy Shortell, CMDSM, Harvard University

Tuesday, April 10, 2018 – Round Four, 11:15am-12:15pm



Mastering the Art of Body Language

Nonverbal communication can not only help you be more effective in your business dealings, but it can also give you an added edge above competitors. Many times we think about what we are going to say, but often we do not consider how we say something, both with our tone and our body. During the interactive class, we will discover how the three parts of communication combine to give your audience the true message and how one can read and interpret the universal signs others unconsciously portray.

Tuesday, April 10, 2018 – Round Five, 2:15-3:15pm


Network Like a Superhero


Networking is an art form that anyone can learn, develop, and master, from the most gregarious extrovert to the more reserved introvert it s all about crafting and embracing your own style! Discover tips and techniques to make the most of formal and informal schmoozing events, break through the barriers of that first introduction, and follow up like a pro. Learn to read body language, apply key lead-in techniques, and create comfortable and meaningful interactions that will grow your professional and personal networks. Instructor: Sally Pfabe, CMDSS, MDC, EMCM, BrightKey, Inc.

Monday, April 9, 2018 – Round One, 2:00-3:00pm


Gaining Maximum Productivity Based on Personality Type

In our world of technology, we must remember that it is the people running the devices that make things happen every day. Personality traits have a direct and substantial impact on job performance. Research suggests that between 20% and 25% of an individual employee s effectiveness on the job is attributable to his or her personality. Many companies hire based on personality assessments that yield key insights into an individual s drive and demeanor. Join us to explore how your personality and those of your team members impact individual and overall workplace productivity and how to harness the differences of each team member to yield the highest rate of return! Instructor: Sally Pfabe, CMDSS, MDC, EMCM, BrightKey, Inc.

Tuesday, April 10, 2018 – Round Seven, 4:45-5:45pm


Supercharge Your Career!

In the world of social media, we tend to forget how to leverage those platforms in the manner to skyrocket our careers, resources, etc. Come and discover how we can navigate towards a field of dreams. Instructor: LaChelle Bynum, EMCM, Government Mailers Advisory Council/DOL

Wednesday, April 11, 2018 – Round Eleven, 3:10-4:00pm


How to Earn a CMDSM, CMDSS or MDC Certification

Are you ready to take your career to the next level? Certification is the key. The session begins with a brief discussion of the Mailpiece Design Consultant (MDC) certification program. It continues by outlining the process, including the requirements and procedures mail center managers or suppliers can follow to earn their professional credentials. This course is a must for those seeking to achieve the highest professional standard in the industry Certified Mail and Distribution Systems Manager, (CMDSM) and Certified Mail and Distribution Systems Supplier, (CMDSS). The requirements of recertification will also be covered in this session. Instructor: Panel of certified managers

Wednesday, April 11, 2018 – Round Eight, 9:45-10:45am


How to Excel and Thrive in a Changing Workplace

In today’s unstable and volatile workplace how do you put yourself in a position of value and strength to continue to succeed and remain employed? This session will discuss the do’s and dont’s that will have a positive effect on your career and happiness in the workplace. Instructor: Mark Hale, CMDSM, CMDSS, EMCM, MDP, MDC, OMG

Wednesday, April 11, 2018 – Round Nine, 1:10-2:00pm