Postal Mail Management

The following Postal Mail Management sessions were featured at MAILCOM ’19:


All About USPS

Having a postal issue and don’t know who to call? Want to learn how your mail travels through the USPS network? Join this session as we explore all levels of the USPS. Learn all about the USPS’s organizational, operational, and communications hierarchies and protocols. You will receive a wealth of information about the USPS! Instructor: Arlene Zisow, Vice President Postal Affairs, Royal Alliances


The Easiest Way to Save

Undeliverable & Return Mail may be costing your organization millions of dollars a year. Much of these losses can be eliminated if you put the right solution in place. In this session, you will learn which technologies and databases you should leverage to drive savings while simultaneously improving customer satisfaction and compliance. Instructors: Christine Erna and Mark Rheaume


Postal Q&A Workshop/Roundtable

Got Postal Questions? Got Postal Challenges? Then bring your questions and challenges to this session and try to stump the Mail Systems Management Association National Board. There is no such thing as a dumb question, and if they don’t know, they will know whom to ask.


Mail Communications Manager: The Corporate Consultant

The mail center is the heart of any organization. Almost all communication flows through it. As a mail center manager you can and should position yourself as an internal corporate consultant for all things mail. This session will cover how to read the tea-leaves and anticipate change, become a resource for responding to new initiatives and add value to your organization. Instructor: Jud Thurman, CMDSM, CMDSS, Gospel Minutes Publications


Cycle O is Coming, Be Prepared

It has been a while since the industry saw a new Address Quality Cycle. Cycle O is coming in 2020 and contains a number of changes to many processes. Mailers need to take action prior to Cycle O for many reasons – prevent the loss of discounts on some mail, reduce (today) the amount of mail that could not be delivered, determine which new data points are of use and how, and even, is it time to outsource these operations. Instructor: Adam Collinson, Director of Research & Development, Grayhair Software


Informed Delivery: Daily Emailed Pictures of Mail & Mailer Opportunities

The United State Postal Service continues to believe in the intrinsic value of hardcopy mail. With the expansion of e-commerce and the growth of digital, mail needs to be able to compete. Informed Delivery is a new innovative service from the United States Postal Service that is transforming how mail is used by bridging hardcopy mail and digital. This session will give an update on Informed Delivery and show you how your company can take advantage of email promotions to increase response rates and ad impressions for mailers.


Understanding Address Quality Reporting

An in-depth review of the CASS and NCOA reports. Understanding the various Footnote codes and the recommended actions to take in managing your data. Instructors: Christine Erna and Mark Rheaume


From the Writing Pad to the USPS: The Life and Times of a Document

This session follows the processes and steps for a monthly letter hand written on a legal pad, that is then mass produced through an automated document factory then to the USPS for delivery. In this session you will receive step-by-step information on what you need to know and how to get started. Instructor: Thad Weikal, CMDSM, Kenneth Copeland Ministries