Leadership/Staff Development Sessions

The following courses will be presented at MAILCOM ’17:


SESSION LD103

Customer Service? Really? Who’s Responsible and What do We do About it?

Yeah right, customer service, I remember that term, what does it really mean? Is there such a thing as customer care and customer respect? Who is responsible for this mess? What are we; what are you, going to do about it? Sit in and learn how we got here and what we can do to get out of here and how we all may contribute to the best possible customer service. Instructor: Paul Dreifuss, CMDSM, MDC, Budd Larner, P.C.

Tuesday, April 11, 2017, Round Six, 3:30-4:30pm


SESSION LD 105

Moving from Manager to Leader

You know the basics now learn how to take your operation to the next level. In today’s world the bar is constantly being raised and it requires an advanced understanding in business and operations management to ensure survival and achieve excellence. In this presentation learn how to move beyond the role of manager to leader. Find out what it takes to be a successful manager and the key to motivating your employees and inspiring them to perform at their highest level for the TEAM’s success. Instructor: Jim Barlow, Jr, CMDSM, EMCM, MDP, MDC, Mail Systems Management Consultants.

Monday, April 10, 2017, Round Three, 4:30-5:30pm


SESSION LD201

Bringing Accountability, Credibility & Professionalism to Your Mail Center

A Mail Center operation performs the impossible on a daily basis. Other people’s and department’s poor planning becomes the Mail Center’s emergency; how do you handle this? Do you respond irrationally, having to apologize later or do you take the high road and be a true professional. This session details specifics and responses that will allow you to be the ultimate professional under any circumstance. Examples and open discussions will allow participant’s a full range of interactive collaboration. Instructor: Joe Freeman, CMDSM, MDC, MDP, Canon Business Process Services, Inc.

Tuesday, April 11, 2017, Round Seven, 4:45-5:45pm


SESSION LD203

A Philosophy in Employee Management

Employee management is a difficult skill to master. In this information packed session, you will learn how basic philosophies and proven methodologies can lead to successfully managing and motivating employees. Learn how to build trust from the ground up, and why it is important that the process starts with you, the manager. These proven philosophies have a great track record of success, and can be the solution to the management and leadership dilemma faced in corporate America today. Instructor: Nick Staffieri, CMDSM, The MCS Group, Inc.

Wednesday, April 12, 2017, Round Ten 2:00-2:50pm


SESSION LD209

Leadership Training for Supervisors & Managers

This session will focus on channeling coaching and leadership techniques for managers and supervisors. Attention will be directed towards techniques for prudent decision-making and tips for self-managing your career. The course offers all the ability to take a new leadership approach back to your company and implement them upon your return with great success. Driven from a philosophy of “participative leadership” this course delivers many new and old leadership styles that have been tested and proven. The goal is for attendees to leave MAILCOM as a confident manager/supervisor and bring a positive impact to your operation. Instructor: Tim Kerner, CMDSM, MQC, The Millennium Group of Delaware, Inc.

Tuesday, April 11, 2017, Round Four, 11:15-12:15pm


SESSION LD301

Graduated Discipline

Utilizing Graduated Discipline is a method to focus on personal development and improvement in managing underperforming or difficult employees. Identifying underachievers and guiding them towards acceptable productivity can lead to greater productivity and cost avoidance in recruiting. Instructor: Mark Hale, CMDSM, CMDSS, EMCM, MDP, MDC, OMG

Wednesday, April 12, 2017, Round Nine, 1:00-1:50pm