Leadership / Staff Development Seminars

The following seminars will be presented at MAILCOM ’18, April 9-11, 2018 at the Pennsylvania Convention Center in Philadelphia:


Trident Leadership


The definition of Trident Leadership is: The Process of influencing others to accomplish a task or mission by providing purpose, direction and motivation. Are you a Supervisor/Manger or a Leader? In this session you will learn what the factors and principles of leadership are. How can you become a Leader? Find out what the different styles of leadership are, and examples of how to motivate, communicate and provide direction to your staff. Instructors: Barbara Fahy, MDC Thad Weikal, CMDSM Joe Freeman, CMDSM

Tuesday, April 10, 2018 – Round Seven, 4:45-5:45pm


Manager vs Leader


We have all worked for them, the good and bad managers or leaders. But what is the real difference between a manager and a leader? Most managers do not even realize that they are just managing their operation and not leading their greatest assets, their employees. Come discuss the differences between the two and how to transition from a manager to a leader. Learn techniques to catapult not only your career, but also that of your teammates or other managers that you might supervise. Learning to lead will arm you with the tools to elevate you and your program to new heights that would never be achieved by just managing daily operations. Instructor: Charlie Riddervold, BrightKey, Inc.

Wednesday, April 11, 2018 – Round Ten 2:10-3:00pm



Leadership Training for Supervisors & Managers


This session will focus on channeling coaching and leadership techniques for managers and supervisors. Attention will be directed towards techniques for prudent decision-making and tips for self-managing your career. The course offers all the ability to take a new leadership approach back to your company and implement them upon your return with great success. Driven from a philosophy of participative leadership this course delivers many new and old leadership styles that have been tested and proven. The goal is for attendees to leave MAILCOM as a confident manager/supervisor and bring a positive impact to your operation. Instructor: Tim Kerner, CMDSM, MQC, The Millennium Group of Delaware, Inc.

Wednesday, April 11, 2018 – Round Nine, 1:10-2:00pm


Graduated Discipline

Utilizing Graduated Discipline is a method to focus on personal development and improvement in managing underperforming or difficult employees. Identifying underachievers and guiding them towards acceptable productivity can lead to greater productivity and cost avoidance in recruiting. Instructor: Mark Hale, CMDSM, CMDSS, EMCM, MDP, MDC, OMG

Tuesday, April 10, 2018 – Round Six, 3:30-4:30pm


Rock Star Management


Everyone manages people; are you managing stars? Learn how to mold the norm into exciting possibilities, goals and processes to exceed expectations. Create an operation that deserves a standing Ovation! Is managing people and process any different than managing rock stars and producing concerts? Nope. Have fun and manage stars. Instructor: Paul Dreifuss, CMDSM, CBPS/ Alpha Artists Productions

Monday, April 9, 2018 – Round Two, 3:15-4:15pm


Developing Leadership Skills

MAILCOM Ten Top Roundtable

We will assist you with understanding the characteristics of a manager and a leader. Today s business leaders influence employee s decisions and assist them in reaching goals. Rather than direct and dictate, they inspire and motivate. Instructor: Floyd Creecy, CMDSM, EMCM, MDC, HeiTECH Services, Inc.

Wednesday, April 11, 2018 – Round Eight, 9:45-10:45am



Excellent Customer Service: Who You Gonna Call?


Define the last time you received truly great customer service? Does quality customer service exist anymore? This discussion will examine Customer Service as a global exercise. What we encounter every day now, how we arrived at this level of or lack of customer service and how to improve it to stellar levels at our own sites and within our operations, with or without support. Please hold. I know you want to speak to a representative but I am sure I can help you. Let’s create positive solutions together. Instructor: Paul Dreifuss, CMDSM, MDC, CBPS/Alpha Artists Productions

Tuesday, April 10, 2018 – Round Four, 11:15am-12:15pm