Government Mail Management Sessions
The following courses will be presented at MAILCOM Las Vegas:
Federal Government Mail Management Basics
This session will provide up to date information on the Federal Mail Management program. It will also include a detailed review on the roles of Federal Mail Management and regulations that govern them. Definitions and details on mail, small packages and mail service provider will be provided as well as general Information about the Next Generation Delivery Services Contracts.
Monday, September 16, 2019 – Round One, 2:15-3:15pm
Government Mail Security Plans: A Checklist Review
Federal Mail centers are required to establish a security program with the objective of assuring employee and customer safety, protection of information and assets for safe and secure distribution of hard copy mail items. All mail centers must have a written Mail Security Plan, regardless of the volume of mail received or processed. This session will detail potential threats to mail centers and discuss objectives of a Mail Security Plans. Come and learn the eleven required elements for all Government Mail Security Plans!
Monday, September 16, 2019 – Round Three, 4:45-5:45pm
Managing Through Transition
This session will give pointers on how to help staff through change of management, increase of new employees, and new accountability standards.
Tuesday, September 17, 2019 – Round Four, 10:15-11:15am
Managing a Multi-Generational Workforce
We all deal with multiple generations in the workforce. Today’s logistics industry (printing, mailing and shipping) is made up of members of every generation, each of whom are influenced and empowered by different motives and different styles of management. In some cases the generations use the English language in different ways. Even from a peer-to-peer perspective, working with various generations poses many challenges. Join this fun, open discussion on understanding the generations and how to manage and operate effectively in the new millennium of today’s workforce.
Tuesday, September 17, 2019 – Round Five, 2:45-3:45pm
Government Mail Operations Roundtable
Join your colleagues in government mail management and discuss the critical issues facing mail operations in federal, state, and local government operations. A panel of government mailers discusses the challenges of budgets, customer satisfaction, staff training, and regulation compliance in this fast moving discussion.
Wednesday, September 18, 2019 – Round Seven, 9:40-10:40 am
Service Levels and Key Performance Indicators (KPI’s)
How do you manage your own or vendor performance for the mail services or support services? What tools do you have in place, what options are available to you as a leader and what makes the most sense for your organization. How do you determine what Service Levels should be and what Key Performance Indicators (KPI’s) you should measure? What type of reporting do you have in place? How do you track the information you are gathering? The session will provide some simple guidelines and some sample service levels and KPI’s for you to consider for your organization.
Wednesday, September 18, 2019 – Round Nine, 1:30-2:30 pm