Government Mail Management

The following sessions will be presented at MAILCOM 2023:


Effectively Managing Poor Performers

This session will provide the attendees with tools to help them to manage less than stellar performers into become better employers or provide the documentation to help make the hard decision to move on without the employee. Instructor: Tamaira Rhodes, Associate Director, Distribution Services, University of Penn Perelman School of Medicine

Tuesday, March 21 – Round Five, 2:00-3:00pm


Mail Services Change Management to a Hybrid Workforce

Organization structure, Federal workforce shifts, employee location and requirements have all seen drastic change since 2019. Learn how DHS’s Cybersecurity and Infrastructure Security Agency have responded and turned uncertainty into an opportunity for improved service to its nationwide workforce. The lessons learned and practices adopted by CISA will benefit any organization looking to implement changes to their incoming/outgoing/interoffice delivery program. Instructor: Kim Perez and Raymond Moose, DHS/Cybersecurity & Infrastructure Security Agency

Monday, March 20 – Round Three, 4:45-5:45pm


Government Mail Security: A Checklist for Success

Federal Mail centers are required to establish a security program with the objective of assuring employee and customer safety, protection of information and assets for safe and secure distribution of hard copy mail items. All mail centers must have a written Mail Security Plan, regardless of the volume of mail received or processed. This session will detail potential threats to mail centers and discuss objectives of a Mail Security Plans. Come and learn the eleven required elements for all Government Mail Security Plans!

Tuesday, March 21 – Round Six, 3:15-4:15pm


Effective Leadership Practices

Acceptable and significant risk factors connected to underperforming global projects affect organizational innovation success, innovation preparedness, and strategic development. Along with these factors effective leadership adds an additional layer of risk. Therefore, employing management and leadership best practices can facilitate successful innovations by reducing inefficiencies, preventing surprises, and mitigate risks. Additionally, applying emotional intelligence provides leaders with the ability to understand and adapt to environmental and organizational change, manage, and integrate leadership as part of professional life based on organizational needs while creating leaders for the future. Presented by Floyd Creecy, CMDSM, MDC, HeiTech Services

Wednesday, March 22 – Round Eight, 10:15-11:15am


Government Mail Operations Roundtable/Workshop

Join your colleagues in government mail management and discuss the critical issues facing mail operations in federal, state, and local government operations. A panel of government mailers discusses the challenges of budgets, customer satisfaction, staff training, and regulation compliance in this fast-moving discussion. Instructor: Panel Presentation

Wednesday, March 22 – Round Nine, 1:00-2:00pm