MAILCOM 2026: Optimize Your Mail Management Strategies

The following presentations will be made at MAILCOM 2026 at the Tuscany in Las Vegas.

TRACK#1: Mail Systems Management

MM124
Mail Systems Management Workshop – This session covers strategies for optimizing mail workflows, integrating automation, and ensuring data accuracy to minimize disruptions and enhance communication with customers. Through practical examples and industry best practices, attendees will learn how well-managed mail operations can trigger timely interventions, support outsourcing initiatives, and contribute to a proactive approach in reducing customer attrition.
Monday, March 23, 2026 – Round Two, 3:15-4:15 pm

MM245
What to Measure to Effectively Manage a Mail Center.  Peter Drucker is quoted as saying “you can’t manage what you can’t measure”.  The session will cover the primary ways we measure performance and the effectiveness of our mail operations, often through Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).  Many mail centers today track some SLAs and KPIs as a measurement and management tool, while some only track volumetric data.  We will discuss what the difference is between SLAs and KPIs while also showing some of the other methods that can be used to effectively manage the volumetric data to drive staffing decisions and discussions.  Regardless of if you are managing a vendor or if you are managing a mail services team, having the right tools, processes and measurements in place will help make your operation more effective.  With the session we will cover many of the tools we see in the industry while also providing some insight into how to more effectively manage your mail center.  
Tuesday, March 24, 2026 – Round Four, 1:45-2:45 pm

MM255
Mail Management 101: Optimize Your Mail Center Spend – Supercharge your mailroom expertise and maximize your budget! This session covers the essentials—mail classes, processing categories, and address requirements—while revealing workflow hacks for greater efficiency. Learn how to fine-tune production schedules, enhance quality control, and collaborate effectively with service providers. Whether you’re new or experienced, you’ll leave empowered to reduce costs, avoid delays, and deliver value across your organization.
Tuesday, March 24, 2026 – Round Five, 3:00-4:00 pm

MM264
The Evolution of Mail Services and Path to the Future – Mail Services continue to evolve and often still is a ‘catch all’ for work that shouldn’t necessarily fall into the scope of services.  How do you set up guardrails for your team as well as continue to support the business needs, without compromising either.  Grow your operation through diversification, taking on other scopes of work that may not typically fall under mail services, without becoming a catch all for everything.  Defining your scope of work is key but also helps really set a path for your ongoing success.  Mail centers are changing, evolving and in many ways, revolutionizing the way companies operate their business.  We will look at ways to stay focused on your core duties – while also being able to expand where it makes sense but also provide some ideas and suggestions when it may not make sense.  Protect your team while continuing provide value add services that are within your scope and skill set for your organization.  What functions may fall under the umbrella of workplace or employee experience, which should not.  How do you pick and choose the best options for your organization?  The session will help you with your own strategic vision and being more deeply integrated into your organization.
Tuesday, March 24, 2026 – Round Six, 4:15-5:15 pm

MM302
Address & Data Management Workshop — This session focuses on the pivotal role of accurate address and data management in supporting customer retention and efficient business operations. Participants will explore how maintaining up-to-date customer information helps organizations promptly identify early warning signs of customer disengagement, such as returned or undeliverable mail. The workshop covers best practices for data validation, integration, and ongoing maintenance, highlighting how effective address and data management underpins proactive strategies for preventing customer attrition.
Wednesday, March 25, 2026 – Round Seven, 11:15-12:00 pm

MM389
Tips & Tricks to Save on Postage – With postage rates continuing to rise every few months, it is imperative to use every avenue available to reduce and save on those costs. This session will review the 2026 USPS Promotions Calendar and discuss how to receive postal discounts.
Wednesday, March 25, 2026 – Round Eight, 1:30-2:20 pm

TRACK#2: Postal Mail Management

PM115
Optimize Postage by Mastering Your Total Cost Per Piece – To truly optimize postage expenses, you must first understand your Total Cost Per Piece. This session breaks down the full cost structure behind every mailed item — labor, materials, equipment, postage, and process efficiency — so you can identify where real savings are hiding. You’ll learn how to calculate Total Cost Per Piece, pinpoint which operational steps drive the greatest impact, and build the controls needed to manage and reduce these costs. Once you understand the complete cost picture, you can make smarter decisions that lower expenses across your entire mailing operation.
Monday, March 23, 2026 – Round One, 2:00-3:00 pm

PM136
Saving Money With Informed Delivery – Informed Delivery is free and provides an optional notification feature that gives residential consumers the ability to digitally preview their letter-sized mail and manage their packages scheduled arrival. The class will discuss the program and show you how you can take advantage and even receive maximum postal discounts available.
Monday, March 23, 2026 – Round Three, 4:30-5:30 pm

PM266
Basics of Mailpiece Design and Requirement – This session provides an introductory overview of essential mailpiece design principles and the key requirements for creating effective and compliant mail pieces. Participants will learn about the fundamental elements of mailpiece structure, including dimensions, addressing standards, and material guidelines. The session will cover USPS regulations, best practices for design, and tips to ensure your mailpieces are processed efficiently and deliver the intended message. Whether you’re new to direct mail or seeking a refresher, this session equips you with the knowledge to design mailpieces that meet both postal standards and your business goals.
Tuesday, March 24, 2026 – Round Six, 4:15-5:15 pm

PM379
Outsourcing Your Print Production – Thinking about outsourcing print production? Get the inside scoop on what really matters! This session shares real-world lessons and critical considerations for a smooth transition. Learn how to coordinate workflows, processes, and stakeholders across your enterprise to ensure cost-effective, high-quality results. Make informed decisions that optimize resources and deliver substantial financial benefits.
Wednesday, March 25, 2026 – Round Seven, 11:15-12:00 pm

PM399
Building & Maintaining a Postal Program – This session covers essential resources for managing postal relations within your organization, including support from USPS, vendors, associations, MTAC, and industry members. The workshop provides valuable guidance for you and your company.
Wednesday, March 25, 2026 – Round Nine, 2:30-3:20 pm

TRACK#3: Technology & AI Mail Management

AI117
The Mailbox of Tomorrow: Innovation in 2026 and Beyond – This session will explore how the mail industry is transforming into a hybrid ecosystem that integrates physical and digital communications, highlighting innovations such as AI-powered automation, digital identity, and predictive analytics; attendees will learn about strategies for intelligent inbound and outbound mail processing, enhanced security and compliance, operational optimization, and the evolving roles and skills needed to future-proof mail operations and drive business value in 2026 and beyond.
Monday, March 23, 2026 – Round One, 2:00-3:00 pm

AI242
Using the Power of AI to Enhance Digital Mail Opportunities – This session will examine how AI technology has opened up new opportunities for Digital scanning in the last few years. We’ll look at case studies where AI has allowed Mailrooms to provide Digital Scanning services for a much broader range of incoming items from Letters, Invoices, Package Tracking and Handwritten Letters.
Tuesday, March 24, 2026 – Round Four, 1:45-2:45 pm

AI260
Sustainability, Security, and Speed: The 3 Pillars of the Future of Mail – In a rapidly evolving communications landscape, mail delivery is being redefined by three critical priorities: sustainability, security, and speed. This session explores how innovative technologies and forward-thinking strategies are transforming the way we send and receive mail. Join industry experts as they discuss environmentally responsible practices, cutting-edge security measures that protect sensitive information, and advancements that accelerate delivery times. Gain insights into the challenges and opportunities shaping the future of mail and discover how organizations can balance these pillars to meet the expectations of consumers and businesses alike.
Tuesday, March 24, 2026 – Round Six, 4:15-5:15 pm

AI374
Next Generation Mail Centers – Mail services continue to evolve with many companies changing their remote and ‘in office’ requirement for their employees.  Agile seating versus assigned seats making the traditional delivery methods challenging while also creating restrictions to adequately maintain a chain of custody for accountable/trackable items.  Mail centers have always been business critical and the changes to delivery platforms that allow for almost instant deliveries in a mail center that is often not staffed to provide that same speed create opportunities and a need to define parameters in which we operate.  Cost factors also influence the mail center, so companies look for ways to improve efficiency, reduce costs and restrict services, without necessarily addressing the instant gratification component for their employees.  We will show some methods that we have seen within the industry to close these gaps, but as with many, these options have tradeoffs to be considered.  The session will help identify these gaps and provide some solutions that have been proven to work within the industry. 
Wednesday, March 25, 2026 – Round Seven, 11:15-12:00 pm

AI390
Return Mail: Unlocking Its True Value – In today’s fast-paced and data-driven environment, handling return mail remains one of the most persistent challenges for organizations of all sizes. Yet, with the right strategies and modern tools, return mail can transform from a cumbersome obstacle into a valuable source of insight and operational improvement. This session will explore why investing time and resources in processing return mail is not just worthwhile, but essential for maintaining data accuracy, reducing costs, and enhancing customer engagement. Join industry experts as they guide you through creating a modern, efficient approach to managing return mail, ensuring your organization stays ahead in compliance, customer satisfaction, and operational excellence.
Wednesday, March 25, 2026 – Round Nine, 2:30-3:20 pm

TRACK#4: Security 2026

SS125
Mail Safety & Security Town Hall – This session will examine current challenges facing mail and facility security in the context of increasing global threats. Discussion topics will include advanced screening technologies, Fentanyl-related hazards, best practices for staff training, compliance with federal regulations, and approaches to reducing organizational risk while ensuring minimal operational disruption.
Monday, March 23, 2026 – Round Two, 3:15-4:15 pm

SS131
The 3 S’s in Mail Security – Safety, Screening and Security – How do you keep your mail employees safe?  How much risk does your business represent to your staff?  Where do you screen your mail and packages?  How do you define the level of screening that is done, or should it be done for your location?  What controls do you have in place to restrict access to your mail and packages?  How are you maintaining the chain of custody of items throughout the process from receipt to delivery?  The session will go through a series of questions and some tested processes to help you understand your current level of mail security, what you could be doing and what changes you may want to make to increase the level of security for your own operation.   The session will also allow for open discussion where we will also try to answer questions that are brought forward by the participants.
Monday, March 23, 2026 – Round Three, 4:30-5:30 pm

SS265
Safety & Security: Risk-Based Planning & Budgeting for Your Mail Screening Operation – The objective of an effective Mail Screening program is to ensure facility and operator safety and protect organizational assets. How do you accomplish this with limited resources? This session focuses on how to align your Mail Screening budget and overall operation most effectively with your organization’s risk profile. Instructor: Dan Prather, President, DualDraw
Tuesday, March 24, 2026 – Round Six, 4:15-5:15 pm

SS370
Hidden Threats: Approaches to Securing Incoming Mail & Packages – Mailroom security has become vital for executive safety, as public officials and corporate leaders face increasing threats through the mail. Risks have evolved beyond traditional powder threats, now including fentanyl-laced letters, hazardous batteries, USB cyberattacks, and tracking devices. These require advanced protocols and vigilance. Many organizations underestimate mail-related risks. This session examines common and overlooked mailroom threats, using data and case studies to show how attackers exploit mail channels. It also outlines proactive strategies for integrating mail security with overall risk management to better protect staff and leadership.
Wednesday, March 25, 2026 – Round Seven, 11:15-12:00 pm

SS395
Understanding the Need for Mail/Parcel Screening – This interactive workshop will address the origins of mail screening, the ever-changing threats toward government and business mail centers, the need to incorporate formal mail screening processes and protocols into everyday routines. Attendees will gain a fundamental understanding of mail screening requirements and the evolution of mail screening. Learn how technology and changes in the current day threat matrix directly impact the way to process and screen mail.
Wednesday, March 25, 2026 – Round Nine, 2:30-3:20 pm

TRACK#5: Print Mail Management

DP110
Mailing Requirements: Pricing, Prep and Processes – This session offers a comprehensive overview of key topics essential for successful mailing operations. Participants will explore current mailing requirements, learn about the latest pricing structures, and examine best practices for mailpiece preparation. The session also covers fundamental postal operations and process workflows, providing practical guidance to optimize efficiency, ensure compliance, and manage costs effectively in today’s dynamic mailing environment.
Monday, March 23, 2026 – Round One, 2:00-3:00 pm

DP133
Address Quality – Customer Data – Quality Reporting — Stop losing money to undeliverable and return mail! Discover how to leverage the latest technologies and data quality solutions to slash UAA (Undeliverable As Addressed) losses. This session breaks down the financial impact of poor address quality and guides you through using CASS and NCOA reports to drive savings. Implement these insights to boost delivery rates and protect your bottom line.
Monday, March 23, 2026 – Round Three, 4:30-5:30 pm

DP268
Successfully Managing In-House Print & Mail Operations – This presentation will cover proven methods to successfully developing world-class in-house operations – whether it’s Print, Mail or any other function. Ten important keys to success will be covered: great management, maximizing your most important resource – people, working with business partners, measuring performance, justifying resources, marketing your services, commitment to quality, redundancy/back-up, continuous learning & improvement, and the 3 “Ps” approach to world class operations. Proven and practical techniques from successful in-house operations will be shared. Come prepared to learn some new ideas that can help your operations be even more successful
Tuesday, March 24, 2026 – Round Six, 4:15-5:15 pm

DP305
Postage Optimization Strategies in Today’s Mail Industry – This session will cover current strategies aimed at maximizing profitability and reducing Total Cost Per Piece (TCPP) through effective postage optimization and the utilization of USPS Promotions. It will highlight key aspects of understanding, comparing, and analyzing the relationship between postage costs and savings, as well as the direct and indirect costs associated with print media logistics, consolidation, and co-production options to achieve maximum return on investment (ROI) and yield greatest net postage savings.
Wednesday, March 25, 2026 – Round Seven, 11:15-12:00 pm

DP380
Mastering Transactional Mail Operations for Success – Unlock the secrets to running a high-performing in-house transactional mail operation! This hands-on workshop delivers proven strategies for precision mailing, regulatory compliance, and strategic postal governance. You’ll gain practical tools to streamline workflows, cut costs, and boost delivery accuracy—ensuring every communication reaches its target, on time and within budget. Walk away ready to adapt, innovate, and drive measurable savings in your mail program.
Wednesday, March 25, 2026 – Round Eight, 1:30-2:20 pm

DP396
Best Practices of High Performing Print Shops – Many printing and marketing service providers struggle with implementing best practices to enhance their performance. In this session, we will delve into the industry to uncover the best practices currently utilized by top-performing print shops. Gain valuable insights, practical tips and strategies to elevate your business operations.
Wednesday, March 25, 2026 – Round Nine, 2:30-3:20 pm

TRACK#6: Leadership & Professional Development

LD135
Basic Training for New Managers & Supervisors – Are you a new manager or team leader, then this session is perfect for you. This session will provide you with tools and resources to help new leaders succeed in their role. In addition to practical strategies for handling common workplace challenges, you will also learn about effective communication techniques, ways to motivate your team, and tips for managing time and priorities, all designed to build your confidence as you embark on your leadership journey.
Monday, March 23, 2026 – Round Three, 4:30-5:30 pm

LD240
Best Practices of Great Leaders – Organizations are crying out for effective leaders, and here is your opportunity to taking another step to become one. This presentation will identify and display the proven practices of effective leaders, so come prepared to achieve a new level of leadership excellence. Included will be an overview of the Best Practices from top performing leaders and managers based on recent comprehensive research. Twenty best practices and the Five absolutes to get high performance and results will be shared. Come prepared to learn and to be motivated to achieve a new level of leadership excellence.
Tuesday, March 24, 2026 – Round Four, 1:45-2:45 pm

LD257
Why Operational Resilience Matters – Operational resilience is an organization’s ability to adapt, withstand, and recover from disruptions—whether market volatility, cyberattacks, or internal crises. It’s not just about survival; resilient organizations turn pressure into performance and gain a competitive edge. Research shows resilient teams are up to 50% more productive and 40% less likely to experience burnout.
Tuesday, March 24, 2026 – Round Five, 3:00-4:00 pm

LD385
How to Lead and Develop High Performing Teams – This course is for leaders seeking to enhance their impact. The session covers three traits of high-performance teams, the importance of psychological safety, and the “3 Cs” that drive motivation. Leaders will learn about the Pygmalion Effect, explore seven key motivators, and review today’s top ten employee motivators. The workshop also introduces the 5 to 1 feedback ratio, twenty strategies for retaining talent, and practical tools to help teams thrive with evidence-based, actionable advice. Included will be the latest research and practical ideas to help motivate people and build teams that are high performing! You will walk away, inspired and equipped to lead your people to an even higher level of success.
Wednesday, March 25, 2026 – Round Eight, 1:30-2:20 pm

LD398
Mistakes Can Be Our Friends – We all make mistakes. In this presentation we will explore the 4 potential benefits of making mistakes and explain a 5-step process to gain value when mistakes happen. We will also explore the important philosophy of “Thinking Upstream”. This philosophy is focused on preventing problems before they occur. We will unpack 10 key principles that can help us practice thinking upstream. Practical advice and relevant research will be shared.
Wednesday, March 25, 2026 – Round Nine, 2:30-3:20 pm

TRACK#7: College & University Mail Management

CU114
College/University Mail and Delivery Distribution Management – Join us for an engaging educational session designed for professionals who manage mail and delivery services in higher education settings. Industry veterans will share tried-and-true strategies for streamlining departmental operations, reducing costs, and enhancing the quality of service delivered to your academic community. In this session, you’ll discover the critical role that effective communication plays in departmental success. Learn how to build stronger connections with students, faculty, and staff by implementing innovative training seminars and workshops that empower your end-users.
Monday, March 23, 2026 – Round One, 2:00-3:00 pm

CU130
Emerging Trends and Technology in College/University Mail Centers – Many mail centers are currently under significant pressure to enhance productivity. This must be achieved even as they are tasked with operating in smaller spaces and with reduced staff numbers. This session explores the latest emerging trends and technological advancements in university mail centers. Its main objective is to highlight a range of processes and services that mail centers can adopt to optimize their operations. By implementing these advancements, mail centers can reduce their physical footprint, lower operational costs, and simultaneously increase both revenue and the quality of services provided. Several of the processes and pieces of equipment discussed have been pioneered and successfully implemented by East Tennessee State University (ETSU) in their mail center.
Monday, March 23, 2026 – Round Three, 4:30-5:30 pm

CU248
Unpacking the Power of Project Management and Mail – With the increasing demand for efficient project delivery, mastering the art of project management has become a critical skill for both businesses and individuals. This course will cover principles and techniques in accordance with the Project Management Body of Knowledge (PMBOK) 7th Edition, globally recognized standard for project management best practices. Participants will gain an understanding of value delivery, project management principles, as well as performance domains that are important for final delivery. As the mail and shipping industries continue to change with technology evolving and new organizations emerging, it is important to reconsider the global perspectives that are found within the PMBOK Guide.
Tuesday, March 24, 2026 – Round Four, 1:45-2:45 pm

CU262
Enterprise Postal Governance – Transform your organization with a robust postal governance program! This session reveals how to implement enterprise-wide systems for address quality, Move Update compliance, total postal management, and return mail handling. Discover how every department can benefit from streamlined processes, reduced waste, and significant cost savings. Take-away actionable steps to elevate your company’s postal operations and financial performance.
Tuesday, March 24, 2026 – Round Six, 4:15-5:15 pm

CU375
Nonprofit Mail: Requirements, Challenges, & Lessons Learned – Direct mail is still a key tool for nonprofit fundraising and communication. Understanding mailing requirements is crucial to avoid costly mistakes. This workshop aims to help nonprofits navigate the processes and challenges of sending mail in 2026 and beyond, covering requirements, terms, definitions, and postage savings. Expect an in-depth look at USPS nonprofit marketing mail.
Wednesday, March 25, 2026 – Round Seven, 11:15-12:00 pm

TRACK#8: Delivery & Distribution Management

DD112
Package Tracking: Utilizing Technology for Chain of Custody – This session covers cost-effective tools and methods to track packages securely from receipt through delivery. Attendees will learn procedures for maintaining a secure chain of custody, with an open discussion on how different organizations manage package processing.
Monday, March 23, 2026 – Round One, 2:00-3:00 pm

DD251
Game-Changing Solution for Parcel/Mail Delivery – East Tennessee State University has been a leader and innovator in the area of mail delivery for higher education mail centers. Join this session for an in-depth exploration of groundbreaking advancements in mail delivery technology for all mail centers. Discover how ETSU has revolutionized campus mail operations by replacing 8,700 traditional mailboxes with a one-of-a-kind smart mailbox system—achieving more than 90% reduction in required square footage. This session will highlight the unique benefits of smart mailboxes, including 24/7 access, dramatically reduced processing times, elimination of delivery errors and lost mail, and significant manpower savings. Learn how smart mailboxes, lockers, mailrooms, and mobile apps work together to create a fully integrated solution that addresses today’s pressing challenges of space limitations, rising costs, and staffing needs, while enhancing customer service and operational efficiency.
Tuesday, March 24, 2026 – Round Five, 3:00-4:00 pm

DD381
Insights on Today’s Supply Chain Management – Through interactive discussions this session empowers participants to recognize the critical links in the supply chain and identify opportunities for innovation and strategic improvement. Attendees will explore the latest trends, technologies, and best practices shaping modern supply chains, and gain practical tools to anticipate disruptions and drive proactive solutions.
Wednesday, March 25, 2026 – Round Eight, 1:30-2:20 pm

TRACK#9: Government Mail Management

GM129
Keys to Building Great Workplaces! – An organization will only achieve its fullest potential when people are engaged and inspired to do their best work. Research shows highly engaged employees on average are 50% more likely to exceed expectations than the least engaged workers. Companies with highly engaged people outperform organizations with the most disengaged workers – by 54% in employee retention, 89% in customer satisfaction and by nearly 2 to 1 in financial performance. How do we create great workplaces that maximize our employee’s engagement and potential – and the potential of the larger organization? In this workshop we will explore recent research and explore 15 imperatives to build great work places that will inspire our people and help them achieved their fullest potential.
Monday, March 23, 2026 – Round Two, 3:15-4:15 pm

GM258
Mail & Parcel Screening: How Safe Are You? – Contrary to widespread belief, the USPS does not screen every piece of mail or parcel they deliver. This course addresses the importance of implementing a mail screening program at your company. Come and hear about current trends, ever-changing threats, local partnerships, and reasons why screening is necessary to protect your company and employees.
Tuesday, March 24, 2026 – Round Five, 3:00-4:00 pm

GM377
Best Practices in Government Mail Management – Underperforming global projects pose significant risk factors that impact organizational innovation, preparedness, and strategic development. Effective leadership plays a crucial role in mitigating these risks. By employing management and leadership best practices, organizations can reduce inefficiencies, prevent surprises, and facilitate successful innovations. Join us to explore the essential leadership practices in government mail management that can drive innovation, reduce risks, and prepare your organization for future challenges.
Wednesday, March 25, 2026 – Round Seven, 11:15-12:00 pm

GM392
Government Mail Security: A Checklist for Success – State and Federal Mail centers are required to establish a security program with the objective of assuring employee and customer safety, protection of information and assets for safe and secure distribution of hard copy mail items. All mail centers must have a written Mail Security Plans, regardless of the volume of mail received or processed. This session will detail potential threats to mail centers and discuss objectives of security plans. Come and learn the most important elements for developing a mail security plan.
Wednesday, March 25, 2026 – Round Nine, 2:30-3:20 pm

TRACK#10: Office Services Management

OS120
Mastering the Art of Organization: Transform Chaos into Clarity – Developing good organizational skills is an investment that will pay dividends for years to follow and these skills will filter through all aspects of your professional and personal lives. This workshop provides tools necessary for developing better organizational skills at every level. Participants will encounter improved productivity, better management and an overall increase in professional growth and efficiency with everyday tasks.
Monday, March 23, 2026 – Round Two, 3:15-4:15 pm

OS144
Outsourcing Contract Services Workshop – This workshop offers a comprehensive exploration of outsourcing contract services within the context of customer retention and operational efficiency. Participants will learn how outsourcing contract services can serve as a strategic approach to monitoring and addressing early signs. The session will cover best practices for selecting outsourcing partners, setting service level agreements, and ensuring data accuracy, all while maintaining strong customer relationships. Attendees will also gain practical insights into leveraging outsourced solutions to identify, address, and prevent customer attrition, ultimately supporting business growth and continuity.
Tuesday, March 24, 2026 – Round Four, 1:45-2:45 pm

OS252
Customer Service 101 – Providing exceptional customer service is a cornerstone of organizational success. This course is designed to equip participants with the skills and strategies necessary to foster positive relationships with customers, effectively manage challenging situations, and enhance communication capabilities. Through engaging discussions and practical exercises, attendees will learn how to anticipate and respond to customer needs while maintaining professionalism and empathy. Whether handling difficult interactions or building lasting rapport, this session offers invaluable insights for improving customer service outcomes and strengthening client trust.
Tuesday, March 24, 2026 – Round Five, 3:00-4:00 pm

OS386
Professionalism in Office Service Operations – Are you responsible for managing a professional office services center or mailroom? This course addresses best practices for handling logistics inquiries from colleagues and navigating the complexities of office service operations. Topics include effective communication, workflow management, and solutions for common logistical challenges.
Wednesday, March 25, 2026 – Round Eight, 1:30-2:20 pm

TRACK#11: USPS/Industry Workshops

US122
USPS Promotions: Maximize Savings and Innovation in Your Mailing Strategy – Are you looking for effective strategies to optimize your postage spend and make the most of your mail campaigns? Join this comprehensive workshop, where we’ll explore a variety of creative approaches to reducing postage costs by leveraging the latest USPS mailing promotions. Whether you are new to USPS promotions or looking to sharpen your competitive edge, this workshop will equip you with actionable insights to drive results.
Monday, March 23, 2026 – Round Two, 3:15-4:15 pm

US245
Are You Eligible for Non-Profit Discounts? – Unlock up to 60% savings over First-Class Marketing Mail! Learn who qualifies for USPS nonprofit discounts, how to apply, and best practices for preparing nonprofit mail. This session provides a clear roadmap to maximize your organization’s postal budget and ensure compliance – delivering immediate and long-term financial advantages.
Tuesday, March 24, 2026 – Round Four, 1:45-2:45 pm

US250
Strategies to Maximize Postage Savings through USPS Promotions and Incentives – This session reviews the 2026 promotions calendar. It will define each promotion, outline eligible mailpiece types, discount amounts, and guide users through enrolling and tracking savings via the Business Customer Gateway. The session also explains how First Class and Marketing Mail Growth Incentives work, including credit calculations.
Tuesday, March 24, 2026 – Round Five, 3:00-4:00 pm

US305
Enhancing Mail Operations with IMbA – Join us for an informative session focused on revolutionizing your Qualified Business Reply Mail (QBRM) processes with Intelligent Mail Barcode Accounting (IMbA). Discover how IMbA merges physical QBRM pieces with advanced digital capabilities to simplify and improve the invoicing process. Learn how leveraging automated technology can eliminate manual workflows, reduce errors, and save valuable time. This interactive workshop will guide participants through the seamless transmission of mailpiece counts to the IMbA application and their direct integration with PostalOne! Attendees will gain hands-on insight into accessing invoices through the Business Customer Gateway, experiencing greater visibility and control over return mail volumes. Explore strategies to minimize remittance mail delivery delays and align resources more effectively with real-time data. Whether you’re looking to enhance operational efficiency or optimize resource allocation, this session will provide the practical tools and knowledge needed to elevate your organization’s mail management.
Tuesday, March 24, 2026 – Round Six, 4:15-5:15 pm

US373
Using Address Change Service, Informed Visibility, and Secure Destruction for Business Decisions – Customer-focus is a goal of most companies. To reach that vision, we need to make decisions to benefit your customers. Data received back from Address Change Service (ACS), Informed Visibility (IV), and Secure Destruction (SD) can help guide decisions to build better customer communications. Come learn about the free data provided and see how to create reports to help connect with your customers.
Wednesday, March 25, 2026 – Round Seven, 11:15-12:00 pm

US383
Cost Savings Benefits of Informed Visibility & Secure Destruction – In this session you will learn the secrets for implementing Address Change Service (ACS) along with Informed Visibility (IV) to receive updated address information for free. Did you know that the USPS securely destroys undeliverable mail and provides daily electronic files of pieces destroyed with timestamps and dates? Over the past few years costs have increased because of mail not being delivered. Hear firsthand how to obtain significant cost savings along with improved delivery rates.
Wednesday, March 25, 2026 – Round Eight, 1:30-2:20 pm