This session will provide the attendee with a view of some of the trends and challenges that impact the job functions and challenges for today’s Mail Managers. Included will be steps to approach change, resources to use in staying ahead of new information and general tips on how to remain the central point of contact for your customers by expanding service capabilities when possible. In addition, there will be some recent information on rates and schedules for increases that will assist in finance and budget preparation. Instructor: Joe Freeman, CMDSM, CDIA+, ECM, AQS, MDC, MDP, Canon Business Process Services, Inc.
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