This session will discuss the areas that should be and need to be addressed when managing an outsourcing relationship. Accountability, service levels and key performance indicators will be outline and reviewed as critical components of any third-party agreement. Come and learn what the manager and outsourcer’s responsibilities are in the “relationship” to ensure a successful partnership. Instructors: Amanda Andler, Manager Print Mail Operations, American Modern Insurance Group and Mark Hale, CMDSM, CMDSS, OMG, LLC
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