OS109: Prove the Worth of the Mail Center with Excellent Customer Service

The “good enough” customer service trend is changing with companies acknowledging that they can no longer lose billions of dollars to poor customer care. In an atmosphere where customer service has been on the decline, make your Mail Center stand out by delivering an exceptional customer experience. Join us to explore ways to prove the value of your Mail Center operation with best-in-class customer service. Instructor: Sally Pfabe, CMDSS, Vice President, Business Development, BrightKey, Inc.

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