This session will cover the emerging trends and the use of technology in the University Mail Centers. The purpose is highlight processes and services that each mail center can take advantage of to reduce space, cut costs, increase revenue and services. Many Higher Ed Mail Centers are under pressure to be more productive while requiring a smaller footprint with less staff. Covered in this sessions are topics like Smart lockers, Smart Mailboxes, Smart Folders, Informed Delivery, Track-N-Trace, Passports and Photos, Wide format Printing, Electronic Certified mail, UPS Shipping Discounts, and Shipping Insurance. Several of the items covered are processes or equipment that ETSU pioneered and successfully implemented in its mail center. Instructor: Don McCarty, Director, Postal, Passports & Printing, East Tennessee State University
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