Office Services Management
The following sessions will be presented at MAILCOM 2025:
SESSION OS110
Unpacking the Power of Project Management and Mail
With the increasing demand for efficient project delivery, mastering the art of project management has become a critical skill for both businesses and individuals. This course will cover principles and techniques in accordance with the Project Management Body of Knowledge (PMBOK) 7th Edition, globally recognized standard for project management best practices. Participants will gain an understanding of value delivery, project management principles, as well as performance domains that are important for final delivery. As the mail and shipping industries continue to change with technology evolving and new organizations emerging, it is important to reconsider the global perspectives that are found within the PMBOK Guide.
Monday, March 3, 2025 – Round One, 2:00-3:00pm
SESSION OS124
Basic Training for New Managers & Supervisors
Are you a new manager or team leader, then this session is perfect for you. This session will provide you with the tools and resources to help new leaders succeed in their role.
Monday, March 3, 2025 – Round Two, 3:15-4:15pm
SESSION OS251
Customer Service 101
This section outlines the importance of customer service with an emphasis on enhancing customer relations skills, building a rapport with customers, and improving communications. Join this session and learn how to respond to customer requirements and handle difficult situations.
Tuesday, March 4, 2025 – Round Five, 3:00-4:00pm
SESSION OS374
Building Team Camaraderie
This session will provide the steps for developing and nurturing a “team” approach to your work environment. Learn the secrets of celebrating milestones and achievements to build loyalty, improve performance and give your team members a sense of purpose and direction.
Wednesday, March 5, 2025 – Round Seven, 11:15-12:15pm
SESSION OS388
Navigating in a Microwave Society: How to Bridge the Gap
This session will discuss the newest digital mail solutions and why they are instrumental to creating a effective mail management environment. Everyone from top level leaders to employees responsible for performing daily tasks wants a quick, right now microwave response. This course will provide you with solutions to meet the daily challenges for: enhancing your networking skills to grow your resources including COOP fellowship opportunities and the use of digital mail solutions for future growth and retention of your workforce.
Wednesday, March 5, 2025 – Round Eight, 1:00-1:50pm
SESSION OS394
Elevating Your Management Skills From Good to Great
This course will provide the skills, guidance, and empowerment needed for your team of managers. The knowledge gained will provide a way for you to teach and lead new and experienced managers for leading and motivating their team, Everyone knows that learning and growing as a leader never stops and this workshop has something for everyone.
Wednesday, March 5, 2025 – Round Nine, 2:00-2:50pm
