MAILCOM Las Vegas Agenda


8:00am-1:00pm Mail Design Consultant (MDC) Review & Exam
9:00am-1:00pm CMDSM & CMDSS Review and Exam
9:00am-1:00pm Office Services Professional Certification (OSP)
12:00-6:00pm Convention Registration Hours
1:00-2:00pm Conference Kickoff & Delegate Orientation

2:15-3:15pm Sessions Round One:

US401: International Shipping with the United States Postal Service
OS501: Embracing Customer Satisfaction for Improved Service and Efficiency
SS270: Developing Realistic Measures to Counter the Changing Scope of Mail Borne Threats
PT202: Managing a High Volume Mail Production Environment
SD203: The Dollars In The Data
PM399: Are You Claiming the Best Postage Rate?
GM257: Servant Leadership: The Key to Great Results
PD251: Networking Like a Superhero

3:30-4:30pm Sessions Round Two:

MS121: Diary of a New Mail Manager
OS205: Understanding the Benefits, Pitfalls and Challenges of Social Media
PT409: Emerging Technologies in Mail
LD101: Leadership 101
AQ305: The Easiest Way to Save
CU114: Service Levels and Key Performance Indicators (KPI’s)
GM391: Developing Leadership Skills from Within
PD129: What It Takes To Earn CMDSM, CMDSS, OSP and MDC Certification

4:45-5:45pm Sessions Round Three:

MS101: Mail Management 101: The Basics
US305: USPS Forms: How To Manage Them Like a Pro
OS203: The Importance of Corporate and Personal Business Ethics
SS388: Mail & Package Screening Solutions At State of Colorado
LD278: The Power of Positive Leadership
SD603: Put Your Tracking System to Work: Introducing Your In-Building Logistics Platform
PM384: Lowering the Costs of Your Mail Center Operations
GM380: Government Mail Operations Roundtable

6:00-7:30pm Welcoming Reception


7:30am-5:00pm Conference Registration Hours
8:00-9:00am Continental Breakfast

9:00-10:00am Morning Keynote: Bob Galaher & Kathy Siviter of the National Association of Presort Mailers, (NAPM) Inside The Beltway: Changes Ahead For Mailers

10:15-11:15am Sessions Round Four:

MS137: Successfully Managing In-House Mail and Other Operation
US601: Choosing the Best Move Update Method for Your Mail
OS401: Personal Productivity & Time Management: Getting the Most Out of Your Day
SS245: X-Ray Image Identification of Military and Commercial Blasting Caps
LD382: How to Transform Your Mailing Processes
SD609: Paradigm Shift in Technology: Coming to a Delivery Network Near You
AQ209: Choosing the Best Move Update Method for Your Mail
PM128: Rules & Regulations for First Class Bulk, Periodical & Standard Mail
PD112: Success or Failure, What Makes the Difference?

11:30-12:30pm Workshops:

WORKSHOP #1: Print and Postage Trade Secrets that Save Big Bucks
WORKSHOP #2: New Standards in Facility Security
WORKSHOP #3: Informed Delivery: Daily Emailed Pictures of Mail Delivered
WORKSHOP #4: Direct Mail’s Relevance in a Multi-Channel World: Why it is Still the Most Effective

12:30-2:30pm Leadership Luncheon: NFL Great Randall Cunningham – Rising Above Change

2:45-3:45pm Round Five:

MS260: Mail Communications Manager: The Corporate Consultant
US201: Full Service & Mailer’s Scorecard
SS133: Security Training Compliance for Government Mailers & Shippers
PT402: Paper vs. Digital: What is Best for You?
LD396: Leadership and Management Success at Every Level
AQ201: The Importance of Mailpiece Design
CU405: Best Practices in College & University Mail Management
GM266: What is Your Temperature in Networking and Relationship Building?
PD501: Managing Change in a Constantly Changing World

4:00-5:00pm Sessions Round Six:

MS258: How to Write Effective Operating Procedures
US209: Undocumented Mail Pieces
SS126: Top 10 Ways to Enhance Your Mail Security Program
PT209: Managing a Successful Outsourcing Partnership
SD309: eInduction: Simplifying Drop Shipping
AQ105: Address Quality & Data Management Workshop
PM246: Sharpen Your Mail Expertise
GM273: Engaging Mail and the Generations
PD398: Keys to Building Better Relationships!


7:30am-4:00pm Conference Registration Hours
7:30-8:30am Continental Breakfast

8:30-9:30 am Morning Keynote: Las Vegas Deputy Chief Chris Jones, Crisis Management: Lessons Learned

9:40-10:40am Sessions Round Seven:

US301: Seamless Acceptance
OS309: Safety and Security Keys Everyone Should Know
SS261: Cyberattacks and How to Defend Against Them
LD250: Leadership Training for Supervisors & Managers
SD401: Justifying a Hub/Spoke Concept
AQ301: International Addressing Requirements for Capturing/Printing non-U.S. Addresses
PM130: Informed Visibility: Knowing Where Your Mail
CU248: How to Excel and Thrive in Today’s Changing Workplace
PD277: What’s In Your Relationships Tool Box? Metric or S.A.E Tools or Both?

10:50-11:50am Sessions Round Eight:

MS279: Design Basics Design for an Effective Mail & Distribution Center
US307: All About USPS
OS103: Professionalism: How it Affects Your Career and Success
SS259: Who Protects Your Mail?
PT301: New Equipment Acquisitions: Decisions, Decisions
LD135: Cool Apps for Home and Work
CU122: Building Your College & University Mail Center’s Brand
SD501: Top Tips for Cutting Shipping Costs
PM255: Taking the Mystery Out of International Mailing

11:45-12:15pm Energy Break Networking Center

12:15-1:15pm Sessions Round Nine:

MS383: How to Optimize Your Mail Center Spend
PD415: What is Your Voice in the Company? Community vs. Global
SS414: X-Ray Screening Options: What’s Out There
PT405: Best Practices of High Performing Print Shops
LD247: Mail Centers: An Integrated Facilities Management Component
AQ109: Customer Data: Your Greatest Tool or Hindrance?
PM262: From the Writing Pad to the USPS: The Life and Times of a Document
CU256: Managing a Multi-Generational Workforce

1:30-2:30pm Sessions Round Ten:

MS244: Anatomy of a Great Mailer
US501: Business Customer Gateway
OS303: Communication is Destroying Your Career
LD263: Moving from Manager to Leader
SD107: E-commerce Fulfillment & Shipping
GM115: Best Practices in Government Mailer Management
CU411: College & University Roundtable\Workshop

2:30pm Post-Conference Wrap-up & Farewell Salute