MAILCOM 2025 Agenda

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MONDAY, March 3, 2025

8:00am-1:00pm Professional Certification Review & Exams
8:00am-1:00pm MSMA – CMDSM/CMDSS Exam
8:00am-1:00pm MSMA – Mail Design Consultant Exam
8:00am-1:00pm MSMA – Professional Office Services Exam
12:00-5:00pm Conference Registration Hours

1:00-2:00pm Delegate Welcome & Orientation Workshop — Getting the Most from MAILCOM

2:00-3:00pm Seminars Round One:

MM112: Building & Maintaining a Postal Program
SS117: Mail Safety & Security Town Hall: Essential Information & Training for Everyone
AS115: Emerging Technologies that Shape the Future of Mail: It’s All About the Data
LD116: Crucial Conversations: Mastering High-Stakes Communication
DD119: Package Tracking: Utilizing Technology for Chain of Custody
OS110: Unpacking the Power of Project Management and Mail

3:15-4:15pm Seminars Round Two:

MM121: Tips & Tricks to Save on Postage
SS129: Government Mail Security: A Checklist for Success
DP128: Best Practices of High Performing Print Shops
OS124: Basic Training for New Managers & Supervisors
GM122: Transitioning from Metered Postage to Permit Imprint
US125: Enterprise Payment System

4:30-5:30pm Seminars Round Three:

PM132: Periodical Mail Town Hall: Issues and Answers
AS131: Enterprise Postal Governance
DP138: Service Level Agreements (SLAs) & Key Performance Indicators (KPIs)
DD134: Tips for Managing and Reducing Shipping Costs
GM135: Best Practices in Government Mail Management
US137: Pricing & Classification

5:30-6:30pm Welcoming Gala Reception

TUESDAY, March 4, 2025

7:30am-5:00pm Conference Registration Hours
7:30-8:30am Continental Breakfast

8:45-9:45 am Morning Keynote: Finding your Superpower
Shoshana Grove, CEO, International Bridge, Inc

10:00-10:30am Mid-Morning Keynote: 250th Anniversary of the Post Office, 1775-2025
Francis Ruggiero, Chief Editor, MAIL Magazine/Official Mail Guide

10:30-11:30 am Featured Keynote: The Future of the Industry
Mike Erickson, President & CEO AFMS Logistics Management Group

11:00am-3:00pm Exhibition Hours

12:00-1:30 pm Leadership Luncheon Keynote: Postal Policy Outlook 2025 and Beyond
Instructor: Marie Clarke, Esq., President, Envelope Manufacturers Association

1:45-2:45pm Seminars Round Four:

MM245: Postage Optimization: A Practical Guide
PM240: Saving Money With Informed Delivery
SS241: The 3 S’s in Mail Security: Safety, Screening and Security
AS247: Mastering the Art of Organization: Transform Chaos into Clarity
DP240: The Digital Mailroom, Past, Present and Future
LD243: Transformational Leadership: Inspiring and Empowering Teams for Success
DD244: Solutions to Manage Incoming Packages and Mail

3:00-4:00pm Seminars Round Five:

MM252: Importance of Mailpiece Design: Avoiding Costly Mistakes
PM254: Mailer Scorecard & Assessment: A Full-Service Mail Tool
DP250: Outsourcing Your Print Production
LD258: Best Practices of Great Leaders
DD255: E-commerce Fulfillment & Shipping
OS251: Customer Service 101
US259: Cost Savings Benefits of Informed Visibility & Secure Destruction

4:15-5:15pm Seminars Round Six:

MM263: Mail Management 101: Sharpen Your Expertise to Optimize Your Mail Center Spend
SS261: Mail & Parcel Screening: How Safe Are You?
AS264: Unlocking the Secrets of Supply Chain Management
DP266: Expanding Digitization Opportunities in the Mailroom Using AI
LD260: Leadership in Times of Change: Navigating and Leading Through Uncertainty
GM268: Mail Centers: An Integrated Facilities Management Component
US262: Address Change Service, Informed Visibility & Secure Destruction Business Decisions

6:45pm Bus Leaves for The Sphere Experience
9:00pm Bus returns to Tuscany

WEDNESDAY, March 5, 2025

7:30am-12:00pm Conference Registration Hours
7:30-8:30am Continental Breakfast

8:45-9:45 am Morning Keynote: Mailer Update: PRC Areas of Focus in 2025
Tom Day, Vice Chairman, Postal Regulatory Commission

10:00-11:00am Mid-Morning Keynote: Real-Time Data & Analytics to Drive Mail Operations Success
Haroon Abbu, Senior Vice President, Data and Analytics, Bell and Howell

11:15-12:15pm Seminars Round Seven:

PM370: Address Quality – Customer Data – Quality Reporting
AS379: Virtual Team Building and Management Workshop
DD373: Parcel Fulfillment & Shipping Technology Roundtable
OS374: Navigating in a Microwave Society: How to Bridge the Gap
GM371: Election & Government Mail Services
US375: USPS Promotions and Incentives

11:00am-1:00pm Exhibition Hours

12:00-1:15 pm Leadership Luncheon & Keynote: Mail Security 2025
Gary Barksdale, Chief Postal Inspector United States Postal Service

1:30-2:20 pm Seminars Round Eight:

PM385: Are you Eligible for Non-Profit Discounts?
SS381: Understanding the Need for Mail/Parcel Screening
DP380: Successfully Managing In-House Print & Mail Operations
LD386: Top 10 Game Changers Required for Career Success
OS388: Building Team Camaraderie
US389: College & University Roundtable

2:30-3:20pm Seminars Round Nine:

MM399: Hiring for Growth: Recruiting Talent for the Future, Not Just the Current Role
PM396: USPS Promotions: Used Effectively to Save BIG on Your Postage Dollars
LD395: Mistakes Can Be Our Friends! — We all make mistakes!
DD397: Unlocking Innovation and Creative Solutions to Enhance Operations
OS394: Elevating Your Management Skills From Good to Great
GM390: Government Mail, Distribution & Security Roundtable

3:30pm Post-Conference Wrap Up & Final Salute