MAILCOM 2024 Agenda
For printable Agenda PDF, click here.
MONDAY, March 18, 2024
Professional Certification Exam Information
8:00am-1:00pm MSMA – CMDSM/CMDSS Exam
8:00am-1:00pm MSMA – Mail Design Consultant Exam
8:00am-1:00pm MSMA – Professional Office Services Exam
12:00-5:00pm Conference Registration Hours
1:00-2:00pm Delegate Orientation
2:00-3:00pm Seminars Round One:
MS309: The Evolution and Revolution of Mail Services
SS209: The Significance of Cross Training Staff
DM209: Understanding Address Quality Reporting
LD209: Leadership and Management Success at Every Level
DS203: Parcel Lockers: Solutions to Manage Incoming Packages and Mail
OS109: Critical Steps When Implementing Your Digital Mailroom
US105: Periodical Mailers: Things You Should Know
3:15-4:15pm Seminars Round Two:
MS105: Mail Management for the New Manager
PM201: Enterprise Online Postage: The Future of Business Mail
AS401: Professional Certification: Earn a CMDSM, CMDSS, OSP & MDC Credentials
PP301: Successfully Managing In-House Print & Mail Operations
DS105: Inbound Package Tracking Lifecyle – Tips and Tricks for Success
GM203: Government Mail & Distribution Management Roundtable
CU203: Strategies to Reshape Your Team: Benchmarking Tools to Enhance Service Levels
4:30-5:30pm Seminars Round Three:
MS205: Address Quality Matters in Parcel Workflows Too!
PM203: The Importance of Mailpiece Design for Meeting Mailing Requirements
SS203: Understanding the Need for Mail/Parcel Screening
AS305: Pandemic Learnings for Mail Centers
LD201: Tracking and Accountability
DS201: Tips for Cutting Shipping Costs
OS301: Women in Management Panel Discussion
5:30-6:30pm Welcoming Gala Reception
TUESDAY, March 19, 2024
7:30am-5:00pm Conference Registration Hours
7:30-8:30am Continental Breakfast
8:45-9:45 am Keynote Presentation
Mail Safety & Security 2024 Briefing:
Essential Information & Training for Everyone
10:00-11:00am – Feature Presentation:
Leadership with a Purpose
Timothy Kerner, President, The Millennium Group
11:00am-3:00pm Exhibition Hours
12:00-1:30 pm Leadership Luncheon & Keynote:
Mailer Update 2024
Thomas Day, Vice Chairman, Postal Regulatory Commission
1:45-2:45pm Seminars Round Four:
MS303: Mail Centers: An Integrated Facilities Management Component
PM209: Are you Eligible for Non-Profit Discounts?
PP201: The Life Cycle of Your Mail
LD105: Best Practices of Great Leaders
OS205: Professionalism in Office Service Operations
GM205: Government Mail Security: A Checklist for Success
CU201: Leading Your Mail Center Vision and Making it a Reality
3:00-4:00pm Seminars Round Five
MS109: How to Optimize Your Mail Center Spend
PM301: PCCs and Postal Resources
SS301: Who Protects Your Mail?
DM201: The Power of Direct Mail in a Multichannel Marketing Strategy
DS301: Diversifying Your Carrier Footprint
GM201: Effective Leadership Practices in Government Mail Management
US101: Solutions for Undeliverable Mail: NCOA, Endorsements & More
4:15-5:15pm Seminars Round Six:
PM109: Tips & Tricks to Save on Postage
AS301: Service Levels and Key Performance Indicators (KPI’s)
PP203: Outsourcing Your Print Production
LD109: The Value of Team Building
DS109: Turning Data into Dollars
OS203: Keys to Maximizing Your Effectiveness
US109: Building & Maintaining a Postal Program
6:45-9:00pm The Sphere Experience
MAILCOM will provide bus transportation to/from The Sphere. (or you can walk it is a one-mile walk). Attendees must purchase tickets separately (tickets start at $49). Click here to purchase tickets
WEDNESDAY, March 20, 2024
7:30am-12:00pm Conference Registration Hours
7:30-8:30am Continental Breakfast
8:45-9:45 am Keynote Presentation:
The Future of Parcel Shipping: Pricing, Technology and Delivery Expectations
Michael Erickson, Founder and CEO, AFMS
10:00-11:00am – Featured Presentation:
Does Your Operation Have a Brand?
Mike Porter, President, Print/Mail Consultants
11:15-12:00pm Seminars Round Seven:
MS203: Enterprise Postal Governance
PM105: Saving Money With Informed Delivery
AS303: Virtual Team Building and Management Workshop
PP209: Tips & Tricks for Reducing In-House Print & Mail Costs
OS201: Customer Service 101
GM209: The Power of Positive Teams
11:00am-2:00pm Exhibition Hours
12:00-1:00pm Networking “Grab & Go” Lunch
1:00-1:50 pm Seminars Round Eight:
AS309: Keys to Building Great Workplaces
DM205: Customer Data: Your Greatest Tool or Hindrance?
LD301: Designing and Developing Work Processes
DS205: E-commerce Fulfillment & Shipping
OS209: Team Communication in the Workplace
US103: Claiming the Best Postage Rate to Save Time & Money
2:00-2:50pm Seminars Round Nine:
MS101: Mail Management 101: Sharpen Your Mail Expertise
PM207: Postage Meters: IMI Compliance and What You Need to Know
SS201: Mail & Parcel Screening: How Safe Are You?
LD103: Developing Emerging Leaders
DS209: Parcel Fulfillment & Shipping Technology Roundtable
CU205: College & University Roundtable
3:00pm Post-Conference Wrap Up – Final Salute
