MAILCOM Las Vegas Agenda

MONDAY, SEPTEMBER 16, 2019

8:00am-1:00pm Mail Design Consultant (MDC) Review & Exam
9:00am-1:00pm CMDSM & CMDSS Review and Exam
9:00am-1:00pm Office Services Professional Certification (OSP) Review & Exam
12:00-6:00pm Convention Registration Hours
1:00-2:00pm Conference Kickoff & Delegate Orientation

2:15-3:15pm Sessions Round One:

MS101: Dealing With Today’s Challenges in Mail Management
US102: Creating a Winning Informed Delivery Campaign
PT113: Successfully Managing In-House Mail and Other Operations
LD117: Is Leadership Situational?
SD108: Top Tips for Cutting Shipping Costs
PM114: The Easiest Way to Save BIG $$$’s
CU110: Benchmarking Your College/University Mail/Delivery Operations
GM111: Federal Government Mail Management Basics

3:30-4:30pm Sessions Round Two:

MS120: Sharpen Your Mail Expertise
PT123: Best Practices of High Performing Print Shops
OS125: Professionalism in Office Service Operations
SS121: K9 and Technology in Mail and Cargo Screening
LD129: The Power of Positive Leadership
AQ125: When Dirty Data Gets You Down
CU122: College & University Roundtable\Workshop
PD126: What It Takes To Earn a CMDSM, CMDSS, OSP and MDC Certification

4:45-5:45pm Sessions Round Three:

US130: eInduction: Simplifying Drop Shipping
OS133: What Happens to the Midas Touch When it Comes to Customer Services?
SS138: Failure to Communicate: A Case Study on the 2018 Letter Bombs
SD137: Managing and Optimizing Internal Courier Operations
AQ136: Undeliverable as Addressed (UAA) Solutions
PM135: Informed Visibility: New Insights into How Your Mail Moves
GM139: Government Mail Security Plans: A Checklist Review
PD134: Keys to Maximizing Your Effectiveness!

6:00-7:30pm Welcoming Reception

TUESDAY, SEPTEMBER 17, 2019

7:30am-5:00pm Conference Registration Hours
8:00-9:00am Continental Breakfast
9:00-10:00am Morning Keynote: Mail Meets the Web: Keeping Mail Relevant in an Online World

10:15-11:15am Sessions Round Four:

MS245: How to Optimize Your Mail Center Spend
US242: Rules & Regulations for First Class Bulk, Periodical & Standard Mail
OS248: Customer Service Roundtable Workshop
SS241: Who Protects Your Mail?
LD247: Leadership and Management Success at Every Level
PM246: Tips For Working Effectively with the USPS
GM240: Managing Through Transition
PD249: The Importance of Corporate & Personal Business Ethics

11:30-12:30pm Workshops:

US250: Navigating the Postal Waters – Part 1.
SS255: Security 2019 Issues & Answers, Ask the Experts!
PM251: The U.S., the UPU and Our International Mail

12:30-2:30pm Leadership Luncheon: Turn Your Operations into a Corporate Necessity!

2:45-3:45pm Sessions Round Five:

US254: Navigating the Postal Waters – Part 2: A Deeper Dive
PT252: Digital Mail: Real World Applications in Digitized Distribution
SS257: Developing Mail/Parcel Handling, Screening, and Threat Response Protocols
SD251: Mailing to Canada: Removing the Mystery
AQ258: Understanding Address Quality Reporting
PM256: Postal Q&A Workshop/Roundtable
CU253: Package Tracking, Accountability, and Productivity
GM252: Managing a Multi-Generational Workforce

4:00-5:00pm Sessions Round Six:

MS266: Design Basics for an Effective Mail & Distribution Center
PT268: Thinking about Outsourcing Your Print Production?
OS267: Creating a Mail/Delivery Services User’s Guide
LD260: Leadership: Moving Forward
SD265: E-commerce Fulfillment & Shipping
AQ262: International Addressing for U.S. Mailers
CU264: Can You Discipline Without Punishment?
PD261: Success or Failure, What makes the Difference?

WEDNESDAY, SEPTEMBER 18, 2019

7:30am-4:00pm Conference Registration Hours
7:30-8:30am Continental Breakfast
8:30-9:30 am Morning Keynote: The Total Mail Experience II

9:40-10:40am Sessions Round Seven:

MS370: New Equipment Acquisitions: Decisions, Decisions
US376: Are You Claiming the Best Postage Rate?
PT374: From the Writing Pad to the USPS: The Life and Times of a Document
LD372: When Change is Difficult
SD373: International Shipping with the USPS
PM375: The Importance of Mailpiece Design
GM378: Government Mail Operations Roundtable
PD375: The Power of Networking: Benefits of Joining a Trade Association

10:50-11:50am Workshops:

US377: Full Service & Mailer’s Scorecard
SS379: Explosive Trace Detection Technologies: First Line in Protection
LD414: Developing Leadership Skills from Within
CU371: Parcel Lockers: Designing a Holistic Solution to Manage the Lifecycle of Incoming Packages and Mail

11:45-12:15pm “Grab-n-Go” Networking Lunch Break

12:15-1:15pm Sessions Round Eight:

US389: Undocumented Mail Pieces
PT382: Document Printing TCO’s: Comparing Apples, to Oranges, to Pears
OS380: 10 Steps in Creating a Great Place to Work
SD384: International Mailing Basics
AQ383: Customer Data: Your Greatest Tool or Hindrance?
CU402: Managing With Carrots: Ideas to Motivate
PD387: Communication is Destroying Your Career

1:30-2:30pm Sessions Round Nine:

MS398: Mail Management: The Basics
OS394: Mail Communications Manager: The Corporate Consultant
SS496: Breaking Bad: How the USPS & Commercial Carriers Receive and Transport Deadly Materials
AQ397: Enterprise Postal Governance
PM409: USPS Forms: How To Manage Them Like a Pro
GM400: Service Levels and Key Performance Indicators (KPI’s)

2:30pm Post-Conference Wrap-up & Farewell Salute