Mail Systems Management Seminars

The following seminars will be presented at MAILCOM ’18, April 9-11, 2018 at the Pennsylvania Convention Center in Philadelphia:


The Easiest Way to Save Is With Return Mail

Undeliverable & Return Mail may be costing your organization millions of dollars a year. Much of these losses can be eliminated if you put the right solution in place. In this session, you will learn which technologies and databases you should leverage to drive savings while simultaneously improving customer satisfaction and compliance. Instructor: Mark Rheaume, EXELA Technologies, Inc.

Tuesday, April 10, 2018 – Round Five, 2:15-3:15pm


Reinvent & Rebrand What You Are Doing — AAFC Case Study


This session will take you through the process American Academy of Family Physicians used to eliminate repetitive functions and improve efficiency by merging departments and increase value-added services. We will also discuss how we re-branded our operation and got buy in from department staff, employees throughout the organization, and our executive team. Also, learn how we launched a successful cross-training program as well as a new outgoing mail process. Shawn Parkison, Digital Center Manager, American Academy of Family Physicians

Monday, April 9, 2018 – Round Three, 4:30-5:30pm


Reinventing Site Logistics for the Agile Workplace

Arne C

Technology, Culture and Global Competitiveness of today’s business world dramatically affect the daily operations and success of your distribution responsibilities. This session shows how globally competitive organizations are reinventing their logistics and distribution infrastructure to deliver unprecedented efficiency and satisfaction to their agile, mobile workforces today. Instructor: Arne Chardukian, IOPC MultiSort Mail and Parcels Solutions

Tuesday, April 10, 2018 – Round Seven, 4:45-5:45pm


Lowering the Costs of Your Mail Center Operations

David Day

Costs remain high and manpower low, as we are all expected to do more with less people and less budget money. This session will review the methods to lower specific costs in your mail operation. Attendees will learn a step-by-step process to follow and how to put together the results for management evaluation. Instructor: David Day, EDP, Senior Architect and Engineer, Solimar Systems, Inc.

Monday, April 9, 2018 – Round One, 2:00-3:00PM


Tips for Effectively Working With the USPS

mailcom - certification

It’s not just what you know but sometimes it s who you know that s helpful. Knowing the right person in the right position at the USPS is one of the key elements in forming an effective relationship. Whether it is the BMEU Entry Clerk, the Plant Manager or the District Manager, identifying the proper person to address your specific issue is the beginning. Learn how and where to meet the right person, what information to provide, and how to interact with them in order to have positive resolution to any issues or concerns you have about your mail. Instructor: Jud Thurman, CMDSM, CMDSS, Gospel Minutes Publications

Tuesday, April 10, 2018 – Round Four, 11:15am-12:15pm


Creating a Mail/Delivery Services Operations Guide


One of the most difficult challenge any operation faces is communicating to the company what services are provided and a service standard for each. Developing and publishing a Standard Operating Procedures manual for mail and delivery services is critical to its success and to ensure that every employee has a document of services rendered. It also benefits in the training process of new employees to learn how things are done and how to operate all the equipment located in the operation center. If you ever considered or are looking at creating an operations guide then this session is for you. Instructor: Joe Freeman, CMDSM, MDC, MDP, Canon Business Process Services, Inc

Wednesday, April 11, 2018 – Round Nine, 1:10-2:00pm


Mail Systems Management: Building a Foundation for Success


This interactive session will review all aspects of mail management and provide step-by-step information for creating a framework for managing your organization s mail/distribution operations. Helpful tips to show you how to improve your management skills and continue on the road to being successful in this fast paced and rapidly changing environment. Come and learn the importance of taking a fresh look at your operation. Instructors: Willie Coleman, CMDSM, EMCM and John Parker, EMCM

Wednesday, April 11, 2018 – Round Eleven, 3:10-4:00pm