Mail Systems Management Sessions

The following courses will be presented at MAILCOM Las Vegas:


Mail Management 101: The Basics

This session will focus on giving a new Mail Services Manager the information and tools needed to be successful. It will focus on basic mail and distribution knowledge and skills, Professional industry networking organizations, and the various certifications available to professionals in our industry.

Monday, September 24, 2018 – Round Three, 4:45-5:45pm


Diary of a New Mail Manager

“Oh No! I have a new job but I don’t know where to begin as a NEW Mail Manager”. If you are a new Mail Manager and are not sure what do to do next, this session is for you. Using humor and stories from personal experience, this session will cover the ins and outs from staffing to mail requirements to help you learn the best resources and techniques to successfully transition from rookie to seasoned Pro.

Monday, September 24, 2018 – Round Two, 3:30-4:30pm


Successfully Managing In-House Mail and Other Operations

This presentation will cover proven methods to successfully developing world-class in-house operations – whether it’s printing, mailing, document management or any other function. Ten important keys to success will be covered: great management, maximizing your most important resource – people, working with business partners, measuring performance, justifying resources, marketing your services, commitment to quality, redundancy/back-up, continuous learning & improvement, and the 3 “Ps” approach to world class operations. Proven and practical techniques from successful in-house operations will be shared. Come prepared to learn some new ideas that can help your operations be even more successful.

Tuesday, September 25, 2018 – Round Four, 10:15-11:15am


Anatomy of a Great Mailer

Preparing and delivering effective direct mail is not an advanced science but it does require thought, preparation and effort. There is no single regimented set of exact procedure for effective direct mail campaigns but there are specific sound procedures and address standards, which should be followed. Come and learn best practices and techniques for successful direct mail planning and execution and how you can use them most effectively.

Wednesday, September 26, 2018 – Round Ten, 1:30-2:30pm


How to Write Effective Operating Procedures

Documenting the appropriate steps needed to complete a particular activity or job effectively is an integral part of a successful quality operation. If you have outdated, generic or no written Standard Operating Procedures (SOPs), this presentation will show you how to write SOPs that are concise and effective for your specific operation so that each step of every task is followed in a proven and effective manner every time. Effective SOPs will result in fewer errors and waste, increased productivity, reduced risk of injury and loss, and meeting service requirements. In addition, training new employees will be less disruptive and more efficient.

Tuesday, September 25, 2018 – Round Six, 4:00-5:00pm


Mail Communications Manager: The Corporate Consultant

The mail center is the heart of any organization. Almost all communication flows through it. As a mail center manager you can and should position yourself as an internal corporate consultant for all things mail. This session will cover how to read the tea-leaves and anticipate change, become a resource for responding to new initiatives and add value to your organization.

Tuesday, September 25, 2018 – Round Five, 2:45-3:45pm


Design Basics Design for an Effective Mail & Distribution Center

Identifies the essential design steps and analysis necessary in order to create an efficient mail and parcels distribution center for your corporation or university. Addresses ongoing impacts of cultural expectations and needs, security, and business realities in today s world to show how to understand and leverage these change variables to optimize workflow efficiency and client satisfaction.

Wednesday, September 26, 2018 – Round Eight, 10:50-11:50am


How to Optimize Your Mail Center Spend

Did you know that mail could account for more than 9% of a Fortune 500’s operating cost? In this session you will learn how to efficiently and effectively manage your mailroom workflows to ensure you stay within your budget. Topics to be covered include: production schedules/efficiencies, quality control, mailpiece basics, working with your service provider, data processing issues and how to put it all together.

Wednesday, September 26, 2018 – Round Nine, 12:15-1:15pm