Leadership / Professional Development

The following sessions will be presented at MAILCOM 2023 Fall:


Leadership 101

Positive leadership is conveying the idea that there is always a way to move the organization forward. It is so important because that is what we look to leaders to figure out how to move the organization forward. Instructor: Panel Presentation

Wednesday, October 4, 2023 – Round Nine, 2:30-3:30pm


Growing from Within: The Importance of Developing Your Staff

This session will help you identify and develop your staff for leadership roles. It will help you identify employees with high potential for advancement and understand the importance of why you need to have a plan in place for their success. Instructor: Tamaira Rhodes, MBA MSM MLA, Associate Director, University of Pennsylvania Perelman School of Medicine

Monday, October 2, 2023 – Round Two, 3:15-4:15pm


Professional Certification: How to Earn a CMDSM, CMDSS, OSP and MDC Credentials

Are you ready to take your career to the next level? Certification is the key. The session begins with a brief discussion of the Mailpiece Design Consultant (MDC) certification program. It continues by outlining the process, including the requirements and procedures mail center managers or suppliers can follow to earn their professional credentials. This course is a must for those seeking to achieve the highest professional standard in the industry Certified Mail and Distribution Systems Manager, (CMDSM) and Certified Mail, Distribution Systems Supplier, (CMDSS) and the new Office Service Professionals Certification (OSPC). Presented by a panel of certified managers.

Monday, October 2, 2023 – Round One, 2:00-3:00pm


Virtual Team Building and Management Workshop

Working from home has become very common recently. Virtual workers can be found in almost all lines of work. With a global workforce you are provided with a cost-effective and talented pool of employees to draw from. A virtual team provides a Follow the Sun production environment. Providing support to customers anywhere, anytime. Managing your employees all over the globe, or all over the state, can be challenging. Instructors: Floyd Creecy, CMDSM, MDC, HeiTech Services and Barbara Fahy, MDC, ASOP, MSMA

Wednesday, October 4, 2023 – Round Seven, 10:15-11:15am


TEAMWORK: Building Success One Person at a Time

Learn how to develop powerful teams within your organization. See how to build a workplace culture that celebrates teamwork by respecting and utilizing the talent, skills, and abilities of everyone within your business. You will learn how to enhance teamwork by developing common goals, defining a clear vision, establishing defined roles, engaging in shared concerns, understanding the interdependency of each team member, ensuring continuous communications, and communication skills. If you work with other people or need the people in your organization to be able to work together, this program will help to foster a culture of understanding, respect, and cooperation. Presented by Mark Kremen, MS, and Bob Kane, Training Unlimited, LLC

Tuesday, October 3, 2023 – Round Six, 4:00-5:00pm


Violence in the Workplace

Violence in the Workplace in the US results in over 1,000 workplace deaths each year. Learn how to safeguard your workplace, identify threats, and respond to suspicious behavior and acts of violence. This powerful session will enhance your awareness and teach you how you can safeguard your operation to reduce the risk of workplace violence. Instructor: Nick Staffieri, CMDSM, Director of Operation, The Millennium Group

Monday, October 2, 2023 – Round Three, 4:30-5:30pm


A Philosophy in Employee Management

Join author Nick Staffieri shares his 30 years of knowledge and experience in managing employee relationships. Learn how to build great relationships with employees by building character and establishing trust. This engaging session will outline how proven methods and philosophies motivate employees to respond to your leadership. These proven methodologies have a proven track record of success and can be your solution to managing your team to success. Instructor: Nick Staffieri, CMDSM, Director of Operation, The Millennium Group

Tuesday, October 3, 2023 – Round Four, 1:30-2:30pm