Leadership / Professional Development

The following sessions will be presented at MAILCOM 2023:


Leadership 101

Positive leadership is conveying the idea that there is always a way to move the organization forward. It is so important because that is what we look to leaders to figure out how to move the organization forward. Instructor: Panel Presentation

Wednesday, March 22 – Round Eight, 10:15-11:15am


Employee Engagement, Value, and Evolution

This session will provide tips, tricks, and overall strategies to retain top talent, develop staff, and provide a road map to having your teams performing the “best work of their careers”. This session will address ways for managers to address labor shortages, develop talent internally, and make your employees feel valued and appreciated at work. Instructors: Jason Fonner, Director, Business Development and Ihar Liashko, Director, Strategic Business Operations , HM Health Solutions Inc.

Monday, March 20 – Round Three, 4:45-5:45pm


What It Takes To Earn a CMDSM, CMDSS, OSP and MDC Certification

Are you ready to take your career to the next level? Certification is the key. The session begins with a brief discussion of the Mailpiece Design Consultant (MDC) certification program. It continues by outlining the process, including the requirements and procedures mail center managers or suppliers can follow to earn their professional credentials. This course is a must for those seeking to achieve the highest professional standard in the industry Certified Mail and Distribution Systems Manager, (CMDSM) and Certified Mail, Distribution Systems Supplier, (CMDSS) and the new Office Service Professionals Certification (OSPC). Presented by a panel of certified managers.

Monday, March 20 – Round One, 2:15-3:15pm


Team Dynamics: It’s A Choice

Working as a team is a necessary part of work. To manage and be part of a team is tricky where all parts are not easily known. Come to this class and understand all the dynamics and roles of being a TEAM player and working as a TEAM. Instructor: LaChelle Bynum

Tuesday, March 21 – Round Six, 3:15-4:15pm


Leadership and Management Success at Every Level

An interactive journey into the heart of leadership where you will learn it’s OK to have a little fun at work. You will learn how to establish an internal mentoring program and how leaders can utilize the simple principles behind the ABC’s of leadership to become more successful. Instructor: Margie Mitchell, CMDSM, DHL eCommerce Solutions

Tuesday, March 21 – Round Seven, 4:30-5:30pm


What is Your Voice in the Company? Community vs. Global

In the world of mail, we speak mail easily, however; what does the customer understand. This class will help you to navigate towards a global tone instead of a community tone that only you and your staff understand. Let’s get the customer on the playing field of mail. Instructor: LaChelle Bynum

Wednesday, March 22 – Round Nine, 1:00-2:00pm


Diversity and Inclusion

Experiencing diversity is a part of living in a civilized society. Difference does not equal a right way or a wrong way. Variety can lead to common goals. Understanding and encouraging the various forms of diversity creates a stronger, engaged organization and world. Come and hear how to: understand various forms of diversity, handle conflicts with regard to diversity and identify ways to encourage diversity. Instructors: Barbara Fahy, AOSP Managing Director and Floyd Creecy, MSMA Executive Director.

Wednesday, March 22 – Round Ten, 2:15-3:15pm