Incoming Mail, Digital Mail & Office Services

The following courses will be presented at MAILCOM ’17:


SESSION IC101

Design Basics for an Effective Mail & Distribution Center

Identifies the essential design steps and analysis necessary in order to create an efficient mail and parcels distribution center for your corporation or university. Addresses ongoing impacts of cultural expectations and needs, security, and business realities in today’s world to show how to understand and leverage these change variables to optimize workflow efficiency and client satisfaction. Instructor: Arne Chardukian, IOPC MultiSort Mail and Parcels Solutions.

Monday, April 10, 2017, Round One, 2:00-3:00pm


SESSION IC201

The Easiest Way to Save

Undeliverable & Return Mail may be costing your organization millions of dollars a year. Much of these losses can be eliminated if you put the right solution in place. In this session, you will learn which technologies and databases you should leverage to drive savings while simultaneously improving customer satisfaction and compliance. Instructor: Mark Rheaume, Novitex Enterprise Solutions

Monday, April 10, 2017, Round Two, 3:15-4:15pm


SESSION IC209

Understanding What Return Mail is Telling You

Undeliverable Mail has a significant impact upon any business in postage costs, loss of business and valuable resources. Understanding the markings on a return mail piece can provide information to correct the mailing address or determine why the piece was returned to allow you to develop a process to more efficiently manage return mail. This session will provide the basics for ‘reading’ return mail and methods for processing return mail. Instructor: Mark Hale, CMDSM, CMDSS, EMCM, MDP, MDC, OMG.

Wednesday, April 12, 2017, Round Eleven, 3:00-3:50pm


SESSION IC306

Digital Age of Mail & Distribution Services

Over the last few years, mail and distributions services has migrated into the Digital Age. The newest and most advanced mail centers are using digital technology to process and handle all of its incoming mail. Most systems vary with hardware and software that can be located on or off-site of the main facility and in a relatively small spaces. Learn how digital technology can protect and prevent personnel and facilities from any mail piece incident and decrease costs. Instructor: Sal Dassaro, MBA, CMDSM, Datamation Systems, Inc.

Wednesday, April 12, 2017, Round Nine, 1:00-1:50pm


SESSION IC 309

Digital Intake Center: Digital Transformation of the Mail Center

This course will take a futuristic look into technology and provide attendees with a view into the next phase for digital workflow. Included will be a review of intuitive software process that transports an image through digitization and directs into a process workflow. Instructor: David VanDereems, Director, Innovation and Business Process Centers, Canon Business Process Services, Inc.

Tuesday, April 11, 2017, Round Five, 2:15-3:15pm


SESSION IC401

Law Firm Mail Management

Managing and communications operations in a law firm is unique and quite challenging. Servicing lawyers, whiners, do for me-ers, do it now-ers and all that come with law firm management can . How to finesse, create effective processes and win most of the battles. Instructor: Paul Dreifuss, CMDSM, MDC, Budd Larner, P.C.

Tuesday, April 11, 2017, Round Seven, 4:45-5:45pm