GM105: Communication is Destroying Your Career
Poor communication is an epidemic in the fast paced time deficient workplace. The elements of this presentation will concentrate on the tools to be an effective [...]
M-12
GM109: Government Mail Operations Roundtable
Join your colleagues in government mail management and discuss the critical issues facing mail operations in federal, state, and local government operations. A panel of [...]
GM204: Service Levels and Key Performance Indicators (KPI’s)
How do you manage your own or vendor performance for the mail services or support services? What tools do you have in place, what options are available to you as a leader and [...]
GM209: What is Your Voice in the Company? Community vs. Global
In the world of mail, we speak mail easily, however; what does the customer understand. This class will help you to navigate towards a global tone instead of community tone [...]
GM302: Best Practices in Government Mail Management
This workshop is for both government and mailing industry professionals. Come and hear how agencies are successfully managing their mailing requirements for postage [...]
GM306: Embracing Customer Satisfaction for Improved Service and Efficiency
This presentation is designed to help you determine what your customers’ real needs are and look at your service offerings and performance from their point of view. This [...]
GM401: Managing With Carrots: Ideas to Motivate
In this session you will learn how to use alternate methods of motivation when monetary rewards are not readily available. Discover proven methods to reward and recognize [...]