Mail Systems Management

The following educational seminars and workshops will be presented at MAILCOM ’22, October 3-5, 2022:


SESSION MS101

Mail 101: Sharpen Your Mail Expertise

In an industry that’s continuously evolving and improving it’s a daunting challenge to stay up to date on best practices. This session will cover the foundation of mailing, which includes classes of mail, processing categories, address requirements and more. Whether you are an expert or a novice, this program will empower you to build on your postal knowledge. Instructors: Christine Erna, TEC Mailing Solutions LLC and Mark Rheaume, Ricoh Digital Services

Monday, October 3 – Round One, 2:00-3:00pm


SESSION MS107

Managing a Mail Center in 2022

Mail services are an integral part of any organization, delivering key data across the business. Many times, the mailroom goes out of sight/out of mind which can lead to inefficiencies, security risks, increased fees and cost overruns. In 2022, there are other challenges with finding resources to maintain operations and staffing levels that are needed. In this session, we will look at: optimal mailroom operations; The “New ways of Working” in 2022 and managing the newer generation workforce. Instructors: Mark Hale, CMDSM, CMDSS, EMCM, MDC, MDP and Eric Henderson, Onsite Management Group

Monday, October 3 – Round Two, 3:15-4:15pm


SESSION MS109

What is Your Voice in the Company? Community vs. Global

In the world of mail, we speak mail easily, however; what does the customer understand. This class will help you to navigate towards a global tone instead of community tone that only you and your staff understand. Let’s get the customer on the playing field of mail. Instructor: LaChelle Bynum

Monday, October 3 – Round Three, 4:30-5:30pm


SESSION MS205

How to Optimize Your Mail Center Spend

Did you know that mail could account for more than 9% of a Fortune 500’s operating cost? In this session you will learn how to efficiently and effectively manage your mailroom workflows to ensure you stay within your budget. Topics to be covered include: production schedules/efficiencies, quality control, mailpiece basics, working with your service provider, data processing issues and how to put it all together. Instructors: Christine Erna, TEC Mailing Solutions LLC and Mark Rheaume, Ricoh Digital Services

Wednesday, October 5 – Round Eight, 2:30-3:30pm


SESSION MS206

Mail Management: The Basics

This session will focus on giving a new Mail Services Manager the information and tools needed to be successful. It will focus on basic mail and distribution knowledge and skills, Professional industry networking organizations, and the various certifications available to professionals in our industry. Panel Discussion

Tuesday, October 4 – Round Six, 3:50-4:50pm


SESSION MS209

Using Analytics for Reducing Mail Center Costs

Data analytics has been used within business for decades to help drive cost savings for organizations. While many times this has been leveraged more from an information technology standpoint to review key line of business metrics, the mailroom often is forgotten. The mailroom is a central hub for incoming data and should be treated to the same level of review as other departments. During this session we will: Show areas of cost savings that can be obtained within the mail center; demonstrate executive level dashboards and data capture techniques and provide a real-world case study. Instructors: Brandin Parrott and Mark Hale, CMDSM, CMDSS, EMCM, MDC, MDP, Onsite Management Group

Tuesday, October 4 – Round Four, 1:30-2:30pm