Mail Systems Management

The following sessions will be presented at MAILCOM 2023:


SESSION MS101

Mail 101: Sharpen Your Mail Expertise

In an industry that’s continuously evolving and improving it’s a daunting challenge to stay up to date on best practices. This session will cover the foundation of mailing, which includes classes of mail, processing categories, address requirements and more. Whether you are an expert or a novice, this program will empower you to build on your postal knowledge. Instructors: Christine Erna, TEC Mailing Solutions LLC and Mark Rheaume, Ricoh Digital Services

Monday, March 20 – Round One, 2:15-3:15pm


SESSION MS103

Mail Management: The Basics

This session will focus on giving a new Mail Services Manager the information and tools needed to be successful. It will focus on basic mail and distribution knowledge and skills, Professional industry networking organizations, and the various certifications available to professionals in our industry. Instructor: Panel Presentation

Tuesday, March 21 – Round Seven, 4:30-5:30pm


SESSION MS109

Managing a Mail Center in 2023

Mail services are an integral part of any organization, delivering key data across the business. Many times, the mailroom goes out of sight/out of mind which can lead to inefficiencies, security risks, increased fees and cost overruns. In 2023 there are other challenges with finding resources to maintain operations and staffing levels that are needed. In this session, we will look at: optimal mailroom operations; The “New Ways of Working” in 2023 and managing the newer generation workforce. Instructor: Panel Presentation

Wednesday, March 22 – Round Nine, 1:00-2:00pm


SESSION MS201

Pandemic Learning for Mail Centers

Mail Services was often deemed as a ‘back of house’ service that rarely shared was in the spotlight unless something went missing. Mail went from an afterthought to the front line as a critical part of every business. With the return to office along with many companies moving towards flexible work arrangements, the methods of how mail is being delivered continues to evolve. The rush to digitize mail had several companies struggling for a solution, often forgetting about the corporate archival aspect of the business. The session will share many of the lessons we learned during the pandemic from multiple customers/clients as well as answer questions from the participants. Instructor: Mark Loveridge, Managing Director, CBRE Group

Monday, March 20 – Round Three, 4:45-5:45pm


SESSION MS205

How to Optimize Your Mail Center Spend

Did you know that mail could account for more than 9% of a Fortune 500’s operating cost? In this session you will learn how to efficiently and effectively manage your mailroom workflows to ensure you stay within your budget. Topics to be covered include production schedules/efficiencies, quality control, mailpiece basics, working with your service provider, data processing issues and how to put it all together. Instructors: Christine Erna, TEC Mailing Solutions LLC and Mark Rheaume, Ricoh Digital Services

Tuesday, March 21 – Round Four, 10:15-11:15am


SESSION MS301

Mail Centers: An Integrated Facilities Management Component

Companies are looking for ways to reduce overall costs. Part of the efforts include consolidating management of services under one group or provider. Facilities Management (FM) is an area that has been outsourced for many years and is now expanding into many of the ‘soft’ and employee experience service offerings. FM providers are now investing substantially in growing these markets and utilizing cross functionally trained personnel to reduce overall costs as the inbound mail markets continue to trend downwards. Learn what companies are looking for to remain competitive. Instructor: Mark Loveridge, Managing Director, CBRE Group

Tuesday, March 21 – Round Four, 10:15-11:15am


SESSION MS303

Mail Just Works: Learn Why and How It Remains Relevant

This presentation will show you how mail works to drive responses and generate ROI when used by itself and in conjunction with other media channels (E-mail, social media, etc.) to supplement it effectively. Throughout the session, attendees will gain insight into working with their internal partners to “sell” mail effectively and strategically to drive print and other core functions they also manage. Come learn why mail still works today. Presented by Christine Erna, TEC Mailing Solutions LLC and Mark Rheaume, Ricoh Digital Services

Wednesday, March 22 – Round Eight, 10:15-11:15am