Advanced & Strategic Management

The following sessions will be presented at MAILCOM 2023 Fall:


Automation in the Print and Mail Industry

This session will provide an in-depth review of how the mail and print industry is moving towards automation and what automation would best work for each section of each industry. Instructor: Nic Marois, Director of Sales and Marketing, Capstone Technologies

Monday, October 2, 2023 – Round One, 2:00-3:00pm


Why Psychological Safety is Critical for a High Performing Culture

Studies have revealed that organizations that promote and protect the psychological safety of their employees experience high levels of innovation and success. In a culture where silence is prominent because the workforce seeks to fit in and get on. Employees are not willing to ask questions for fear of being labeled incompetent. And they don’t bring issues or concerns to management to prevent rocking the boat. It is this kind of culture that leaves organizations stagnate, without solutions to challenges, oblivious to unethical practices, and under-utilizing available institutional knowledge. Participants will learn what it means to provide psychological safety and where to begin in creating a psychologically safe environment for their employees. Instructor: Floyd Creecy, CMDSS, MDC, Portfolio Manager, HeiTech Services, Inc.

Wednesday, October 4, 2023 – Round Nine, 2:30-3:30pm


Developing a Health and Safety Plan for Your Organization

The main goal of Health and Safety programs is to prevent workplace injuries, illnesses, and deaths, as well as the suffering and financial hardship these events can cause for workers, their families, and employers. The recommended practices use a proactive approach to managing workplace health and safety. This program will help in creating a proactive program to build team awareness, policies, and safety procedures that will benefit the health and well-being of all employees through hazard identification, proper safety equipment and PPE, emergency preparedness, occupational health, safety training, and other methods to reduce your OSHA recordable incidents. Instructor: Adam Kita, National Account Manager, The Millennium Group

Tuesday, October 3, 2023 – Round Four, 1:30-2:30pm


Enterprise Postal Governance

Address Quality, Managing Move update, Total Postal Management, Return Mail Management. These are a few of the basic tasks associated with facilitating an enterprise postal governance process. Learn how to facilitate an Enterprise Postal Governance process within your organization to ensure having your finger on the pulse. Instructors: Christine Erna, TEC Mailing Solutions LLC and Mark Rheaume, Ricoh Digital Services

Wednesday, October 4, 2023 – Round Eight, 1:15-2:15pm