Office Services Certification Training
The following sessions will be presented for Office Services Certification Training at MAILCOM Las Vegas:
Professionalism: How it Affects Your Career and Success
This session will review in depth the do’s and don’ts of presenting yourself to be successful in today’s business world. The materials go far beyond appearance to provide insight into elements we are all judged upon each day to include business etiquette, accountability, integrity and more.
The Importance of Corporate and Personal Business Ethics
Business Ethics are seemingly a constant news story, unfortunately related to breach of ethics. This session will provide information for a greater understanding of the role and importance of ethics in daily practices. Participants will take away areas of their organization and personal conduct to examine in regards to good ethics business practices.
Understanding the Benefits, Pitfalls and Challenges of Social Media
Are you overwhelmed in wading through the avalanche of social media outlets? Are you struggling to understand the best practices for using social media for business purposes? Are you confused as to what is acceptable or not in your personal social media accounts? These issues and more are addressed in this informative presentation.
Communication is Destroying Your Career
Poor communication is an epidemic in the fast paced time deficient workplace. The elements of this presentation will concentrate on the tools to be an effective communicator and ‘get it right the first time’. Nuances such as Cultural/Ethnic challenges and nonverbal communication will be explored as well.
Safety and Security Keys Everyone Should Know
All aspects of safety in the workplace will be discussed in this informative presentation. Security risks are a constant concern for all businesses today whether it is related to employee health and wellness, outside risks or intellectual property and personal information. This presentation is a must for anyone working in an office or mailroom environment.
Personal Productivity & Time Management: Getting the Most Out of Your Day
How many times have you said “So much to do, so little time”? In this technological age we are all challenged to do more with less. Managing our time can be a stressful situation. Come and learn how to balance your work/life issues, identify urgent vs. non-urgent and important vs. non-important tasks, and identifying your personal goals. Attendees will come away with proven techniques for effective time management and an awareness of individual beliefs and behaviors on how to be more effective/productive in managing your time.
Embracing Customer Satisfaction for Improved Service and Efficiency
This presentation is designed to help you determine what your customers’ real needs are and look at your service offerings and performance from their point of view. This will help you achieve a high level of customer satisfaction, eliminate unnecessary steps and resolve customer problems faster. Learn how to work with your customers to validate service level agreements (SLAs) and establish Key Performance Indicators (KPIs), measure them, and set goals for improvement. Embracing customer satisfaction will result in you and your customers working together for improved service and a more efficient operation.