Office & Customer Services Management

The following sessions will be presented at MAILCOM 2023:


The Importance of Developing/Crossing Training Your Staff

This session will help you in developing/cross training your staff and understanding the importance of why you need to have a plan in place. It will also help you identify employees with high potential for advancement. Instructor: Tamaira Rhodes, Associate Director, Distribution Services, University of Penn Perelman School of Medicine

Wednesday, March 22 – Round Ten, 2:15-3:15pm


Professionalism in Office Service Operations

This session will review in depth the do’s and don’ts of presenting yourself to be successful in today’s business world. The materials go far beyond appearance to provide insight into elements we are all judged upon each day to include business etiquette, accountability, integrity and more. Instructor: Margie Mitchell, CMDSM, DHL eCommerce Solutions

Monday, March 20 – Round One, 2:15-3:15pm


The Easiest Way to Save

Undeliverable & Return Mail may be costing your organization millions of dollars a year. Many of these losses can be eliminated if you put the right solution in place. In this session, you will learn which technologies and databases you should leverage to drive savings while simultaneously improving customer satisfaction and compliance. Instructors: Christine Erna, TEC Mailing Solutions LLC and Mark Rheaume, Ricoh Digital Services

Tuesday, March 21 – Round Five, 2:00-3:00pm


Team Communication in the Workplace

Because work has become so complex, no-one person has all the skills or knowledge to achieve all that we want to accomplish. As a result, interdisciplinary teams have become required in many fields. There is even a science in how to manage and communicate with teams, and processes that make collaborations more efficient and successful. Has this changed as Teams work remotely during the Pandemic? This session will share the Six Things that Functional Teams do well – including Clear Communication, Conflict Resolution and Setting Clear Goals. Presented by Barbara Fahy, MDC, OSPC, Managing Director, AOSP

Tuesday, March 21 – Round Four, 11:15-12:15pm


Developing New Managers

Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. When you provide your managers and employees with the skills and tools they need, you will greatly boost morale and strengthen your organization. Instructors: Floyd Creecy, CMDSM, MDC, HeiTech Services and Barbara Fahy, MDC, ASOP, MSMA

Wednesday, March 22 – Round Eight, 10:15-11:15am


Women in Management Panel Discussion

Come hear leading women in management positions discuss the unique challenges women face in senior positions. First offered in the early 1990’s when women were just reaching the glass ceiling, this presentation is a popular networking venue as well as an excellent opportunity for you will meet and hear from leading women in mail management. Instructor: Panel Presentation

Monday, March 20 – Round Two, 3:30-4:30pm