Government Mail Management
The following Government Mail Management sessions were featured at MAILCOM ’19:
Communication is Destroying Your Career
Poor communication is an epidemic in the fast paced time deficient workplace. The elements of this presentation will concentrate on the tools to be an effective communicator and ‘get it right the first time’. Nuances such as Cultural/Ethnic challenges and nonverbal communication will be explored as well. Instructor: Floyd Creecy, CMDSM, EMCM, MDC, HeiTECH Services, Inc.
Government Mail Operations Roundtable
Join your colleagues in government mail management and discuss the critical issues facing mail operations in federal, state, and local government operations. A panel of government mailers discusses the challenges of budgets, customer satisfaction, staff training, and regulation compliance in this fast moving discussion.
Service Levels and Key Performance Indicators (KPI’s)
How do you manage your own or vendor performance for the mail services or support services? What tools do you have in place, what options are available to you as a leader and what makes the most sense for your organization. How do you determine what Service Levels should be and what Key Performance Indicators (KPI’s) you should measure? What type of reporting do you have in place? How do you track the information you are gathering? The session will provide some simple guidelines and some sample service levels and KPI’s for you to consider for your organization. Instructor: Don Thordsen, Security Manager/Terrorism Liaison Officer, State of Colorado
What is Your Voice in the Company? Community vs. Global
In the world of mail, we speak mail easily, however; what does the customer understand. This class will help you to navigate towards a global tone instead of community tone that only you and your staff understand. Let’s get the customer on the playing field of mail. Instructor: LaChelle Bynum, EMCM
Best Practices in Government Mail Management
This workshop is for both government and mailing industry professionals. Come and hear how agencies are successfully managing their mailing requirements for postage discounts, move update standards, address quality and more. A panel of industry professionals leads this session and is sure to provide information for all mailers.
Embracing Customer Satisfaction for Improved Service and Efficiency
This presentation is designed to help you determine what your customers’ real needs are and look at your service offerings and performance from their point of view. This will help you achieve a high level of customer satisfaction, eliminate unnecessary steps and resolve customer problems faster. Learn how to work with your customers to validate service level agreements (SLAs) and establish Key Performance Indicators (KPIs), measure them, and set goals for improvement. Embracing customer satisfaction will result in you and your customers working together for improved service and a more efficient operation. Instructor: Jim Barlow, Jr, CMDSM, EMCM, MDP, MDC, President, Mail Systems Management Consultants
Managing With Carrots: Ideas to Motivate
In this session you will learn how to use alternate methods of motivation when monetary rewards are not readily available. Discover proven methods to reward and recognize your key players by helping to create career mobility using training tools and advancement readiness. Instructor: Joe Freeman, CMDSM, MDC, MDP, Canon Business Process Services, Inc.