College & University Sessions

The following courses will be presented at MAILCOM ’17:


SESSION CU109

Cost Savings Ideas to Beat Your Budget

Learn key cost savings techniques that will help you beat your budget. This session covers: tracking mail center volumes, task-to-employee work-charts, definition of service performance standards and more. You will learn “best practices” that will help you shape your Mail Center into a lean, mean mailing machine. Instructor: Joe Freeman, CMDSM, MDC, MDP, Canon Business Process Services, Inc

Monday, April 10, 2017, Round Two, 3:15-4:15pm


SESSION CU201

Issues In Printing & Mailing In Colleges/Universities

This roundtable reviews the technologies and strategies being used in the College & University environment to print and process mail with an eye on saving money and improving processes.

Tuesday, April 11, 2017, Round Five, 2:15-3:15pm


SESSION CU203

College & University Workshop: Issues & Answers

Come join this panel of industry veterans as they share with you their secrets for saving money and improving departmental services. Learn how the communications you provide to your campus community is critical to your department’s success and see the benefits of developing and establishing training seminars & workshops for your customers. Panel Presentation.

Wednesday, April 12, 2017, Round Nine, 1:00-1:50pm


SESSION CU301

Building Your Mail Center’s Brand

Managing and Marketing your Mail Center has never been more challenging! This session will offer tactics and strategies to help you think “outside of the box” and make your College/University Mail Center the “go to” spot on campus. Get real-life examples of tools to use in keeping your costs down, while at the same time offering more services. Hear how you can offer more to your customers with the same or fewer resources and get ideas on how to move your mail center to the next level of service and value to your customers. Discover simple marketing techniques to make sure your campus customers know what you have to offer and how your mail center can meet their ever-changing needs! Be sure not to miss this lively session, as you will walk away with the secrets of how to leverage your expertise to become a service star! Instructor: Betsy Shortell, CMDSM, Harvard University.

Tuesday, April 11, 2017, Round Seven, 4:45-5:45pm


SESSION CU305

How to Unify Your Campus Logistics & Processes

This workshop will address the many tools and features tracking systems offer in order to manage the logistics across a corporate, government or university campus. There are many challenges of automating any supply chain. Increasing purchase order/package volumes, misrouted items, lack of accountability, many supply and shipment requests, high call volume and more frequent delivery expectations are just a few of the common challenges a supply chain might face. Learn how your company can utilize built-in tools, such as service request forms, dispatch screen, and client service portal within a tracking system to automate their entire supply chain. Instructor: Bruce Little, SCLogic.

Monday, April 10, 2017, Round Three, 4:30-5:30pm


SESSION CU309

Challenges In Managing The College & University Mail Center

Come and join your colleagues and share war stories about running mail, distribution and support services departments in colleges and universities. This course will offer answers on topics that include selecting equipment, installing work measurements, managing staff and overcoming space restrictions.

Wednesday, April 12, 2017, Round Eleven, 3:00-3:50pm