Professional Development Sessions

The following courses will be presented at MAILCOM Las Vegas:


Success or Failure, What makes the Difference?

So many of us go through each day, trying to see how “George” has become so successful. What is the difference between Betty and Sally? They came from similar backgrounds, yet one is mired in mediocrity and the other has achieved the unimaginable. What’s the KEY? How Can I make the most of who I am? If you’re tired of “potential”, lets talk.

Tuesday, September 25, 2018 – Round Four, 10:15-11:15am


What It Takes To Earn CMDSM, CMDSS, OSP and MDC Certification

Are you ready to take your career to the next level? Certification is the key. The session begins with a brief discussion of the Mailpiece Design Consultant (MDC) certification program. It continues by outlining the process, including the requirements and procedures mail center managers or suppliers can follow to earn their professional credentials. This course is a must for those seeking to achieve the highest professional standard in the industry Certified Mail and Distribution Systems Manager, (CMDSM) and Certified Mail, Distribution Systems Supplier, (CMDSS) and the new Office Service Professionals Certification (OSPC).

Monday, September 24, 2018 – Round Two, 3:30-4:30pm


Networking Like a Superhero

Networking is an art form that anyone can learn, develop, and master, from the most gregarious extrovert to the more reserved introvert – it’s all about crafting and embracing your own style! Discover tips and techniques to make the most of formal and informal “schmoozing” events, break through the barriers of that first introduction, and follow up like a pro. Learn to read body language, apply key lead-in techniques, and create comfortable and meaningful interactions that will grow your professional and personal networks. Explore how networking differs for specific generations and how to bridge the gap as you work with individuals of all ages.

Monday, September 24, 2018 – Round One, 2:15-3:15pm


What’s In Your Relationships Tool Box? Metric or S.A.E Tools or Both?

How many Lions, Otters, Beavers, and Golden Retrievers do you have? How many personality tests have you and your staff taken? How many staff members do you have? What are their variances in tenure, training, and experience with your company? How diverse are the ages of your staff members? Have you noticed the exact same instructions given with the exact same approach to different members of your team do not get the same results? What is up with that, why do some get it and some do not? Is there a way to help them get it? All of them? There are definitely many ways so come and learn about some of the tools we use to find a lowest common denominator in helping our staff with our toolbox.

Wednesday, September 26, 2018 – Round Seven, 9:40-10:40am


Keys to Building Better Relationships!

President Teddy Roosevelt said, “The most important ingredient in the formula of success is knowing how to get along with people”. Almost all would agree that building better relationships would lead to greater success and happiness in our lives – and the lives of people around us. In this presentation we will cover twelve important keys to help build better relationships, based on research and expert perspectives. We will also look at important principles to connect with people, build trustworthiness, communicate effectively and develop greater credibility.

Tuesday, September 25, 2018 – Round Six, 4:00-5:00pm


What is Your Voice in the Company? Community vs. Global

In the world of mail, we speak mail easily, however; what does the customer understand. This class will help you to navigate towards a global tone instead of community tone that only you and your staff understand. Let’s get the customer on the playing field of mail.

Wednesday, September 26, 2018 – Round Nine, 12:15-1:15pm


Managing Change in a Constantly Changing World

Change is happening all around us. Our response to change and our ability to cope with change impacts our work and home life. This course will discuss change and how to manage change in your work and home. We will also discuss changes in the industry and how you can manage those changes within your company and within your team.

Tuesday, September 25, 2018 – Round Five, 2:45-3:45pm