Leadership & Team Building Sessions

The following courses will be presented at MAILCOM Las Vegas:


Managing a High Volume Mail Production Environment

The challenge has never been greater to manage your high volume mail environment. Between complex regulations and the need to present content the way your customer wants to see it is changing. What are you doing to comply? Have you thought about the impact of Americans With Disabilities (ADA section 508)? Redaction? We will look into these changes and how we have to rethink our printing and mailing operations. In the past deploying a new Automated Document Factory (ADF) was a 7 figure investment, now the investment is much lower and the productivity gains, are much higher. How will we cope with the dynamics of a changing demographic on how mail is received! There are many ways to accomplish the end result. Join us as we explore the opportunities that exist today t o give your customer the “customer experience” they expect from you.

Monday, October 2, 2017 – Round One, 2:15-3:15 pm


Rock Star Management

Everyone manages people; are you managing stars? Learn how to mold the norm into exciting possibilities, goals and processes to exceed expectations. Create an operation that deserves a standing Ovation! Is managing people and process any different than managing rock stars and producing concerts? Nope. Have fun and manage stars.

Monday, October 2, 2017 – Round Three, 4:45-5:45 pm


Leadership Training for Supervisors & Managers

This session will focus on channeling coaching and leadership techniques for managers and supervisors. Attention will be directed towards techniques for prudent decision-making and tips for self-managing your career. The course offers all the ability to take a new leadership approach back to your company and implement them upon your return with great success. Driven from a philosophy of “participative leadership” this course delivers many new and old leadership styles that have been tested and proven. The goal is for attendees to leave MAILCOM as a confident manager/supervisor and bring a positive impact to your operation.

Tuesday, October 3, 2017 – Round Four, 10:15-11:15 am


Mystery Solved! Cracking the Case on Productivity

Achieving a high degree of productivity in a world full of distractions – phone calls, emails, texts, meetings and web conferences – is a greater challenge than ever before. Discover methods to “tame the technology beasts” that have come to consume each day. Learn how to streamline your daily to-do list to gain more out of your day and lower your stress level. Unleash the power of the word “No” and embrace the freedom that it brings! Explore the value of priority quadrants and the importance of blending the untapped “circular file” into your life.

Tuesday, October 3, 2017 – Round Five, 11:30-12:30 pm


Training for Success

Have you ever said to yourself as a manager, “Why don’t my employees know something I think they should know?” Or, “If I know how to handle this task why don’t my employees understand it?” Training always seems to be the answer that creeps up when these questions arise. There are many different forms of training, and selecting the right one can make or break the way a team not only receives the training but how well they retain the information and how/when/if it will be used. To help you learn to tailor your training we will talk about some different methods of delivering the valuable educational material, including in-person formats (one-on-one and groups), virtual training (designed or self-delivered), or finally a blended training approach that takes the best from many sources to tailor your training to your team’s specific needs.

Tuesday, October 3, 2017 – Round Six, 2:30-3:30 pm


Manager vs Leader

We have all worked for them, the good and bad managers or leaders. But what is the real difference between a manager and a leader? Most managers do not even realize that they are just managing their operation and not leading their greatest assets, their employees. Come discuss the differences between the two and how to transition from a manager to a leader. Learn techniques to catapult not only your career, but also that of your teammates or other managers that you might supervise. Learning to “lead” will arm you with the tools to elevate you and your program to new heights that would never be achieved by just “managing” daily operations.

Tuesday, October 3, 2017 – Round Seven, 3:45-4:45 pm


Can You Discipline Without Punishment

Motivating and correcting team members, without using fear or punishment is a key skill set in developing a self-motivated, punctual, productive team.

Wednesday, October 4, 2017 – Round Eight, 9:40-10:40 am


Mail Communications Manager: The Corporate Consultant

The mail center is the heart of any organization. Almost all communication flows through it. As a mail center manager you can and should position yourself as an internal corporate consultant for “all things mail.” This session will cover how to read the tea leaves and anticipate change, become a resource for responding to new initiatives and add value to your organization.

Wednesday, October 4, 2017 – Round Nine, 10:50-11:50 am


Building Your Mail Center’s Brand

Managing and Marketing your Mail Center has never been more challenging! This session will offer tactics and strategies to help you think “outside of the box” and make your College/University Mail Center the “go to” spot on campus. Get real-life examples of tools to use in keeping your costs down, while at the same time offering more services. Hear how you can offer more to your customers with the same or fewer resources and get ideas on how to move your mail center to the next level of service and value to your customers. Discover simple marketing techniques to make sure your campus customers know what you have to offer and how your mail center can meet their ever-changing needs! Be sure not to miss this lively session, as you will walk away with the secrets of how to leverage your expertise to become a service star!

Wednesday, October 4, 2017 – Round Ten, 12:15-1:15 pm