Office Services Management
The following sessions will be presented at MAILCOM 2026:
SESSION OS120
Mastering the Art of Organization: Transform Chaos into Clarity
Developing good organizational skills is an investment that will pay dividends for years to follow and these skills will filter through all aspects of your professional and personal lives. This workshop provides tools necessary for developing better organizational skills at every level. Participants will encounter improved productivity, better management and an overall increase in professional growth and efficiency with everyday tasks.
Monday, March 23, 2026 – Round Two, 3:15-4:15 pm
SESSION OS257
Outsourcing Contract Services Workshop
This workshop offers a comprehensive exploration of outsourcing contract services within the context of customer retention and operational efficiency. Participants will learn how outsourcing contract services can serve as a strategic approach to monitoring and addressing early signs. The session will cover best practices for selecting outsourcing partners, setting service level agreements, and ensuring data accuracy, all while maintaining strong customer relationships. Attendees will also gain practical insights into leveraging outsourced solutions to identify, address, and prevent customer attrition, ultimately supporting business growth and continuity.
Tuesday, March 24, 2026 – Round Five, 2:00-3:00 pm
SESSION OS262
Customer Service 101
Providing exceptional customer service is a cornerstone of organizational success. This course is designed to equip participants with the skills and strategies necessary to foster positive relationships with customers, effectively manage challenging situations, and enhance communication capabilities. Through engaging discussions and practical exercises, attendees will learn how to anticipate and respond to customer needs while maintaining professionalism and empathy. Whether handling difficult interactions or building lasting rapport, this session offers invaluable insights for improving customer service outcomes and strengthening client trust.
Tuesday, March 24, 2026 – Round Six, 3:15-4:15 pm
SESSION OS396
Professionalism in Office Service Operations
Are you responsible for managing a professional office services center or mailroom? This course addresses best practices for handling logistics inquiries from colleagues and navigating the complexities of office service operations. Topics include effective communication, workflow management, and solutions for common logistical challenges.
Wednesday, March 25, 2026 – Round Nine, 1:30-2:20 pm
