MAILCOM 2026 Keynotes

Here are the keynote presentations that will be featured at MAILCOM 2026 in Las Vegas:

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Tammy Hull
Inspector General
United States Postal Service

Join USPS Inspector General Tammy Hull in this keynote presentation on the OIG’s work in improving mail services. The Office of Inspector General conducts audits, evaluations, and investigations to promote the integrity, accountability, and efficiency of the U.S. Postal Service. It aims to detect and prevent fraud, waste, and abuse within the agency. Tuesday, March 24, 8:45-9:45am

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Thomas Day
Commissioner
Postal Regulatory Commission

PRC – USPS Business Brief

Join PRC Commissioner Tom Day who will provide updates on the latest decisions issued and those under consideration by the Postal Regulatory Commission.  He will also present an overview of USPS Fiscal Year 2025 financial and service performance, as well as the most recent data from Fiscal Year 2026.  Beyond the presentation he will provide a question & answer session for issues of importance from the audience. Tuesday, March 24, 10:00-11:00 am

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Gary Barksdale
Chief Postal Inspector
United States Postal Service

Don’t Send It: The Real Costs of Dangerous Mail and Counterfeit Postage

Headlines about the criminal misuse of the U.S. postal system often focus on illegal drugs and narcotics sent through the mailstream. But prohibited “dangerous mail,” which includes firearms, poisons, and explosives, also poses a serious threat to customers and mail handlers across the postal ecosystem. And a lesser-known threat to the nation’s postal system is the use of counterfeit postage, which defrauds the Postal Service of vital revenue and affects the bottom line of every business that transacts through the mail. In this session, Chief Postal Inspector Gary Barksdale discusses recent crime trends involving dangerous mail items and counterfeit postage and offers actionable steps attendees can take to better protect their employees, customers, and profit margins. With the continuous exponential growth of e-commerce and our domestic supply chain, the risk of improperly prepared or undeclared hazardous materials making their way into the mailstream continues to grow and shift. In fiscal year 2024 alone, the U.S. Postal Inspection Service opened 1,700 investigations into customer attempts to send hazardous materials through the mail. Join the Chief as he outlines the benefits of avoiding dangerous mail items and counterfeit postage: Increased safety for both employees and customers, and risk avoidance. Tuesday, March 24, 12:30-2:00pm

Making AI Practical in Mail and Distribution

Artificial Intelligence is quickly becoming part of mail, print, and distribution operations; but success depends less on specific tools and more on making the right operational decisions early. There is over 90% failure rate for AI projects today. This session focuses on how mail and distribution leaders can evaluate, adopt, and govern AI responsibly within their own environments. Rather than prescribing a fixed set of use cases, the discussion centers on the operational foundations that determine whether AI delivers value at all; data readiness, workflow integration, accountability, and measurable outcomes. Attendees will be introduced to common AI patterns emerging across mailroom, print, logistics, and delivery operations, with brief examples to illustrate what is possible. The emphasis, however, is on helping participants determine which opportunities make sense for their organization, how to assess ROI, and how to avoid the most common mistakes that stall or derail AI initiatives. Participants will leave with a practical framework for deciding where AI fits into their workflows today, what must be in place before moving forward, and how to begin experimenting without unnecessary risk or disruption. Wednesday, March 25, 8:45-9:45am

How To Outsource Your Corporate Mailroom 

Corporate mailrooms weren’t built for remote work, compliance risk, or the pace of modern operations. In this session, Recordsforce CEO Bill Becker explores why more organizations are moving away from traditional in-house mail processing and toward outsourced digital mailroom models and how doing so transforms processing time, data security, visibility, and employee productivity. Learn what a modern outsourced mailroom looks like, how the process generally works end-to-end, and what key outcomes leading organizations are achieving with this shift. Wednesday, March 25, 10:00-11:00am

The Mailbox of Tomorrow: Innovation in 2026 and Beyond

This session will explore how the mail industry is transforming into a hybrid ecosystem that integrates physical and digital communications, highlighting innovations such as AI-powered automation, digital identity, and predictive analytics. Attendees will learn about strategies for intelligent inbound and outbound mail processing, enhanced security and compliance, operational optimization, and the evolving roles and skills needed to future-proof mail operations and drive business value in 2026 and beyond. Wednesday, March 25, 12:15-1:15pm

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