Key Performance Indicators

GM204: Service Levels and Key Performance Indicators (KPI’s)

January 17, 2019 // 0 Comments

How do you manage your own or vendor performance for the mail services or support services? What tools do you have in place, what options are available to you as a leader and [...]

“Thank you for making Mailcom happen each year! I had my annual review today and also got a pretty significant raise. This year my manager praised my efforts, ideas, and new procedures that I’ve implemented in our mail center. The majority of these have come from Mailcom sessions and conversations with other attendees. I know that I put in the work here, but you guys have given me access to people and tools that I didn’t know were available.”

— Jason Meekins, MDP, OSPC Farm Credit Bank of Texas

“I attended MailCom as a stand-in for my boss, the director of Auxiliary Services. My first day I thought, “what is the excitement about mail?” By the end of day two I was fully on-board with the value of MailCom and the concerns brought forth by attendees and presenters. At the end of the conference I realized how much I came away with and how much I really enjoyed MailCom.”

— Michael K. Byrd, MBA, CPIM
University of Toledo

“The conference was one of your most comprehensive and educational that I have ever been in my many years attending MAILCOM. It was an honor for me also to receive my MCOM certification. Thanks again for all the good you do.”

— Garfield Morris, MCOM
The Ford Foundation

“Great opportunity to learn, grow and network with other industry professionals as well as learn about innovative new mailing products.”

— Austin Hurley, MCOM
Million Dollar Round Table