Strategic Management Sessions

The following courses will be presented at MAILCOM Las Vegas:


Industry Certifications: It’s Your Career

Are you considering going after a professional certification to increase your knowledge and enhance your career potential? Then this session is for you, as it will provide detailed information on the various mailing industry certifications programs available, the cost and how to apply/get started on earning one. Included will be a review of the application process for each and how to track industry points that may have to be earned in order to apply. And once certified, what then? How to leverage this knowledge.

Monday, October 2, 2017 – Round One, 2:15-3:15 pm


Leadership Success at Every Level

An interactive journey into the heart of leadership where you will learn it’s OK to have a little fun at work. You will learn how to establish an internal mentoring program and how leaders can utilize the simple principles behind the ABC’s of leadership to become more successful.

Monday, October 2, 2017 – Round Three, 4:45-5:45 pm


Supercharge Your Career!

In the world of social media, we tend to forget how to leverage those platforms in the manner to skyrocket our careers, resources, etc. Come and discover how we can navigate towards a field of dreams.

Tuesday, October 3, 2017 – Round Four, 10:15-11:15 am


Bringing Accountability, Credibility & Professionalism to Your Mail Center

A Mail Center operation performs the impossible on a daily basis. Other people and departments poor planning becomes the Mail Center’s emergency; how do you handle this? Do you respond irrationally, having to apologize later or do you take the high road and be a true professional. This session details specifics and responses that will allow you to be the ultimate professional under any circumstance. Examples and open discussions will allow participant’s a full range of interactive collaboration.


What It Takes To Earn CMDSM, CMDSS and MDC Certification

Are you ready to take your career to the next level? Certification is the key. The session begins with a brief discussion of the Mailpiece Design Consultant (MDC) certification program. It continues by outlining the process, including the requirements and procedures mail center managers or suppliers can follow to earn their professional credentials. This course is a must for those seeking to achieve the highest professional standard in the industry Certified Mail and Distribution Systems Manager, (CMDSM) and Certified Mail and Distribution Systems Supplier, (CMDSS). The requirements of recertification will also be covered in this session.

Tuesday, October 3, 2017 – Round Six, 2:30-3:30 pm


How to Optimize Your Mail Center Spend

Did you know that mail could account for more than 9% of a Fortune 500’s operating cost? In this session you will learn how to efficiently and effectively manage your mailroom workflows to ensure you stay within your budget. Topics to be covered include: production schedules/efficiencies, quality control, mailpiece basics, working with your service provider, data processing issues and how to put it all together.

Wednesday, October 4, 2017 – Round Nine, 10:50-11:50 am


Service Levels and Key Performance Indicators (KPI’s)

How do you manage vendor performance for mail services? What tools do you have in place, what options are available to you as a leader and what makes the most sense for your organization. How do you determine what Service Levels should be and what Key Performance Indicators (KPI’s) you should measure? The session will provide some simple guidelines, service levels, and KPI’s.

Monday, October 2, 2017 – Round Three, 4:45-5:45 pm