Strategic Management Seminars

The following seminars will be presented at MAILCOM ’18, April 9-11, 2018 at the Pennsylvania Convention Center in Philadelphia:


How to Optimize Your Mail Center Spend

Did you know that mail could account for more than 9% of a Fortune 500 s operating cost? In this session you will learn how to efficiently and effectively manage your mailroom workflows to ensure you stay within your budget. Topics to be covered include: production schedules/efficiencies, quality control, mailpiece basics, working with your service provider, data processing issues and how to put it all together. Instructors: Christine Erna and Mark Rheaume, EXELA Technologies, Inc.

Monday, April 9, 2018 – Round One, 2:00-3:00pm


Can You Discipline Without Punishment?


Motivating and correcting team members, without using fear or punishment is a key skill set in developing a self-motivated, punctual, productive team. Instructor: Thad Weikal, CMDSM, Kenneth Copeland Ministries

Wednesday, April 11, 2018 – Round Eight, 9:45-10:45am


Design Basics Design for an Effective Mail & Distribution Center

Arne C

Identifies the essential design steps and analysis necessary in order to create an efficient mail and parcels distribution center for your corporation or university. Addresses ongoing impacts of cultural expectations and needs, security, and business realities in today s world to show how to understand and leverage these change variables to optimize workflow efficiency and client satisfaction. Instructor: Arne Chardukian, IOPC MultiSort Mail and Parcels Solutions

Wednesday, April 11, 2018 – Round Nine, 1:10-2:00pm


All About Dealing With the USPS


If your company has an issue with a mailing project, do you know how to get accurate help from the USPS? Ever want to ask the USPS a question and don t know who to call? Join this session to learn about the organizational structure of the USPS and its infrastructure, including their mail processing facilities, logistics networks, and support centers. Collect valuable information so you ll be better prepared to resolve issues and minimize impacts to your operation. Instructor: Arlene Zisow, Vice President of Postal Affairs, Royal Alliances

Monday, April 9, 2018 – Round Two, 3:15-4:15pm


Managing a High Volume Mail Production Environment

David Day

The challenge has never been greater to manage your high volume mail environment. Between complex regulations and the need to present content the way your customer wants to see it is changing. What are you doing to comply? Have you thought about the impact of Americans With Disabilities (ADA section 508)? Redaction? We will look into these changes and how we have to rethink our printing and mailing operations. In the past deploying a new Automated Document Factory (ADF) was a 7 figure investment, now the investment is much lower and the productivity gains, are much higher. How will we cope with the dynamics of a changing demographic on how mail is received! There are many ways to accomplish the end result. Join us as we explore the opportunities that exist today t o give your customer the customer experience they expect from you. Instructor: David Day, EDP, Senior Architect and Engineer, Solimar Systems, Inc.

Tuesday, April 10, 2018 – Round Five, 2:15-3:15pm


Social Media 101

MAILCOM Ten Top Roundtable

Have you ever heard someone say tweet me and you thought to yourself, what, how would I do that? Well, you re not alone. This course will explore the social networking super highway to glimpse into the various networks of Facebook, Twitter, Linked-in, Google+ and a few others. We will discuss how to join, how to communicate, the proper etiquette to be displayed when communicating and we will review the advantages of being a part of each to maximize the value of your social network. Instructor: Floyd Creecy, CMDSM, EMCM, MDC, HeiTECH Services, Inc.

Tuesday, April 10, 2018 – Round Six, 3:30-4:30pm