Office & Support Services Sessions

The following courses will be presented at MAILCOM Las Vegas:


Managing an Outsourced Mail Center

Session will give you concrete ideas you can take back to your office on how to better manage an Outsourced Mail Center. 1) Time-tested techniques for managing a mail center after it was outsourced; 2) Ideas for establishing key performance indicators and service levels; 3) Matrix documents and tools for improving and tracking performance.

Monday, October 2, 2017 – Round One, 2:15-3:15 pm


Managing Change When Everything Needs to Change

This session will provide the skills necessary to implement a detailed and successful cross-training plan involving Print, Media and Mail Center staffing. Discover the benefits of cross-trained departmental staff, equipment and software programs. Eliminate repetitive functions and improve efficiency across all departments. We will also discuss the benefits of re-branding your operation and implementing new color coded mail processes to improve delivery, internal accountability and security.

Monday, October 2, 2017 – Round Two, 3:30-4:30 pm


From Mail Services to Business Support Services

In many organizations, the Mail Services team becomes a ‘catch all’ for functions that fall outside of mail services. We will discuss some of the challenges that are faced for functions that are not business critical or core competencies. The session will give you some suggested directions and some opportunities to show the value of consolidating functions under one organization.

Tuesday, October 3, 2017 – Round Four, 10:15-11:15 am


Data Quality and E-commerce Returns

This session explores how ecommerce returns represent significant costs for eTailers. You will learn what the impact is for eCommerce Companies and how easy it is to take control of the problem to improve the bottom line as well as increase customer satisfaction and brand reputation. In this brief but information filled session, you will see how a top 10 Ecommerce Company identified a near-term opportunity to reduce returns by 36% simply through Data Quality.

Tuesday, October 3, 2017 – Round Five, 11:30-12:30 pm


Outsource Compliance & Control

Companies will always look for ways to execute the mission better, faster, and more cost effectively and looking outside the company is a part of that process. If the decision is then made to outsource business processes, you cannot lose control, it is an extension of your business and you must remain engaged.

Tuesday, October 3, 2017 – Round Seven, 3:45-4:45 pm


Mail Ops. 101: Gateway to Company Communications

A mail center operation has, is, and will always be the gateway to any company’s successful communication’s plan. This includes internal and external communications, mailpiece designs, postage allocations, workflow efficiencies, and the starting point for any and all departments. When it comes to generating communications and correspondence dealing with your company’s overall communications strategy, strategic business plan and financial stability the Mail Center should be involved. This session will help you establish the mail center in becoming or expanding the gateway for communication throughout your organization.

Wednesday, October 4, 2017 – Round Eight, 9:40-10:40 am


The Ins-and-Outs of Outsourcing and Insourcing

Just hearing the O-word word can produce fear in the hearts of many managers and supervisors. Employees commonly asked questions include is outsourcing a good or bad decision for my organization? What will happen to my job if operation is outsourced? What information do I need to assist my administration in making a good decision? In addition to providing insights for answering these types of questions and more, this session will also discuss different products and services that your operation may be able to insource as well as ways to improve the services currently.
Wednesday, October 4, 2017 – Round Ten, 12:15-1:15 pm

Wednesday, October 4, 2017 – Round Ten, 12:15-1:15 pm