Office & Support Services Sessions

The following courses will be presented at MAILCOM Las Vegas:


Professionalism in Office Service Operations

This session will review in depth the do’s and don’ts of presenting yourself to be successful in today’s business world. The materials go far beyond appearance to provide insight into elements we are all judged upon each day to include business etiquette, accountability, integrity and more.

Monday, September 16, 2019 – Round Two, 3:30-4:30pm


What Happens to the Midas Touch When it Comes to Customer Services?

Has your operations lost its focus on customer service… then this session is for you. Losing touch with our customers brings on a host of issues and problems that can be avoided when you focus on service levels and keeping everyone informed. This session will show you how to elevate customer services back into your operations in spite of downsizing, lay-off, etc.

Monday, September 16, 2019 – Round Three, 4:45-5:45pm


Customer Service Roundtable Workshop

Where is customer service headed in the 21st century? What is good customer service and who gets to define “good”? I’m sorry. Is it an excuse or does it provide relief for the customer? Join a panel of industry experts and let’s find out the answers to these questions and more.

Tuesday, September 17, 2019 – Round Four, 10:15-11:15am


Creating a Mail/Office Services User’s Guide

One of the most difficult challenge any operation faces is communicating to the company what services are provided and a service standard for each. Developing and publishing a Standard Operating Procedures manual for mail and delivery services is critical to its success and to ensure that every employee has a document of services rendered. It also benefits in the training process of new employees to learn how things are done and how to operate all the equipment located in the operation center. If you ever considered or are looking at creating an operations guide then this session is for you.

Tuesday, September 17, 2019 – Round Six, 4:00-5:00pm


10 Steps in Creating a Great Place to Work

Employees leave managers, not companies! In this session you will learn: How to create appropriate and healthy relationships with your employees, which will instill company values as well as a sense of loyalty. Generate good feelings of camaraderie and openness with the office that will foster healthy and productive communication. Retain your great employees. Criteria to make your department/organization a Great Place to Work! This Session will be led by Recipients of the MSMA Office Service Center of the Year Award

Wednesday, September 18, 2019 – Round Eight, 12:15-1:15 pm


Mail Communications Manager: The Corporate Consultant

The mail center is the heart and lifeblood of any organization. Almost all communication flows through it. As a mail center manager you can and should position yourself as an internal corporate consultant for all things mail. This session will cover how to read the tea-leaves and anticipate change, become a resource for responding to new initiatives and add value to your organization.

Wednesday, September 18, 2019 – Round Nine, 1:30-2:30 pm